silo can not work.

#1

I can’t confirm that it was caused by the Chinese user name, but I guess that’s the reason why it couldn’t be loaded into the configuration file.

#2

I remember an issue from ages ago concerning accented characters in user names causing problems for some European users; I assume that was fixed.

So you are probably on the right track that the Chinese user name is the cause. I suggest you contact nevercenter support directly.