With subscription it makes sense (from a customer standpoint and accounting standpoint) for us to deliver features at a quicker pace. We want to ensure that pace also allows us to maintain quality and gives you all a chance to digest each upgrade before the next. There’s more pressure than ever for us to deliver great customer value on a regular and ongoing basis."
Thanks for your response Rick. You’re right above, it does make sense from a customer standpoint, if one is on a “subscription” for software, to receive new features and feature updates more than once a year. While your’ post doesn’t explicitly answer “yes,” you guys at least deserve the benefit of the doubt for year 1 of the new way of doing things. We’ll see what happens in the months ahead. Hopefully big things are in store to regain some momentum and some of the trust MAXON may have lost this week for those not into subscriptions. Whatever their reasons and whatever the promotional offers to try same.
“With regards to your second question - I gave as good an answer as I can on C4DCafe (it sure would be nice to have just one forum to follow and respond). I don’t really want to repeat myself, but what I’ll say is that it’s not my place to make such commitments and I wouldn’t be in favor of making them - both our company and the industry are changing quickly and while I understand everyone’s desire for assurance I don’t want us to make promises and then have to break them for reasons we can’t fully control. Not necessarily bad reasons either - a year ago I wouldn’t have expected that Redshift would now be in the Maxon family.”
Apologies. I have not seen the comment you are referring to or I wouldn’t have asked, but I’ll be honest: your answer is not reassuring. I realize you’re conveying other people’s policies (politics?), but given all the reactions this week to people wanting the choice of Perpetual licenses, I can’t think of a “not bad reason” anytime in the next few years, for MAXON to take away Perpetual licenses and upgrades. Not from a customer standpoint.
"Third question - nothing official at this point for future releases. What I can tell you is there’s now only two tiers of perpetual upgrade to R21 (from R20 and from any earlier release), and that there’s attractive first-year discounts for users of any C4D release to get started with subscription.
OK; I did read about the 2 year sub offer to convert from perpetual, but that’s not really a help to people who may want to continue upgrading as before, but not every year necessarily (also as before). Hopefully MAXON reaches a decision soon on a reasonable perpetual upgrade policy and has enough good will towards its loyal customers to communicate same in a clear way, cost tiers and all.
For my part I certainly don’t expect a “skip a year upgrade” to be the same cost as a “one version jump” upgrade — that’s not what I’m driving at — but I do expect it to be a fair cost and to actually know some reasonable amount of time beforehand, what the cost will be. As a long time customer, I expect that and deserve it and so do many others. Mr. McGavran and others need to realize keeping people in the dark on this stuff is not to their advantage.
Moreover, I get that MAXON has to present this business model change (which always makes people uneasy) in a positive light. That’s part of business. But I think one lesson that’s clear from this week that almost no one disagrees with is, MAXON on the whole did not have all the answers they needed to have prepared and ready, and worse, did not communicate some things clearly and other things not at all. Some would argue the last part makes their larger approach disingenuous, and there was some trust lost I think reading other people’s comments.
All the confusion can be easily dispelled thought, if leadership at MAXON does the right thing and just share their plans more clearly and in more detail. The whole “German Developer Secrecy” thing that we had to accept in the past didn’t, does not apply here. This is not about feature hints or things competitors can get a leg up, this is about telling all customers how MAXON intends to do business going forward and respectfully there is information missing. Important information.
(I keep remembering one more question: Metal: Apple and MAXON talked up Metal quite a bit at WWDC 2019. I know ProRender uses Metal 2. Does anything else in R21 use Metal? If so would be great to see that on the web site’s “Full Feature List” for R21. Cheers!