Refund or replacement regardless of his hurt feelings.
Made me keep clear of this “product.” I would never subject myself to doing “business” with someone so willing to act so rudely in public regardless of his motivations.
Having been a business owner before, I do expect irate customers who feel cheated (whether they are or not) to try to vindicate their situations.
Fun thread nonetheless, and fun to watch it play out without insta-smiting ala Steve. :wavey:
Look this whole refund issue… It’s between me and Sutton - that’s it. End of story.
I am a fair man, but this is not as black and white as it may seem.
There is a much bigger issue here than $30. I don’t care… I’ll take the stigma is this particular case.
Here is the real issue -
This guy didn’t like what I was doing. Angered by positive press the item was getting from users… He purchased the cd with the intentions of bashing it with the hopes of destroying consumer interest in the cd(which nullifies him as a legit customer). So whooptidooo he may have prevented some people from buying the cd. Whatever, the cd has paid for itself and the materials/website - and that’s it.
The problem is this. He has lied, gone to great lenghts to do so, to manipulate individuals decisions. There is nothing more heinous in a communications forum than that. That is why he is treated like a child.
I’ve gotten countless emails about this clown - about how he harrasses anyone that even mentioned something positive about the cd. I’ve seen him bash people for taking part in OUR community. Causing people to be hesitant to take part. Cursing at us. This is not acceptable.
This guy is a bully.
So now what. He wants to run me over in his car. Well Vrooooom Vroooooom!
I’m still calling this dude out. I want to see your Hippo Man move about. I’ve only seen him standing. I want the wireframes so you can show us how good you are. To see what you think gives you the right to drop the email hammer on people.
And for the record, I don’t enjoy this situation at all… but if he did this to someone else, who offered a legitamate product that delivers what it advertises… I’d be just as anti Sutton as I am now. I don’t want to be manipulated by anyone’s lies… and I’m shocked that others are so willing to look past this. Are people looking past this?
It was bad enough on the maillist! Forget what he said and give him the money back that you promised. If your product is truly good then it’ll show and it’ll survive the attack. If it’s junk it’ll show too. By not giving him a refund your just showing to your other potential custumers how much you care about his oppinions and him in general. You’ll save alot of time and grief if you just give him the refund. You could also study your system to see if you can make any improvements.
3dartz,
You have strange idea that purchasing a product in order to bash someone illegitimizes the consumer. It doesn’t. It happens all the time. You put something in the market then it’s in the market. Intel buys AMD’s all the time, and Ford owns a few GM vehicles.
If he libelled you, and has hurt your business, sue. Even if he is a bully, pretending you’re doing this for other’s protection is sorta silly.
And BTW: I would never treat a child the way you’re treating him. Even as pissed as I can get at some of the kids I work with, I don’t take it upon myself to punish them outside of the rules of civility. Returning his $30 and then filing a suit against him (with your proof) would be a far better way to treat a child.
That would have kept you on my respect list, since then I would have faith in your business practices. But, you said it yourself, you’re willing to take the stigma. So, enjoy it.:shrug:
There is a much bigger issue here than $30. I don’t care… I’ll take the stigma is this particular case.
Well, that stigma might keep me from ever ordering from you, period. And yes there is a bigger issue: TRUST. What if I am not happy with the product? Are you going to say I only intended to bad mouth you, so I don’t deserve a refund, or exchange either.
Dude, you need to lighten up. People can think for themselves, and if they see you staying cool, refunding money, and conducting business as usual, people will likely listen to the positive reviews. You have fueled this to the point that I
would be surprised if you sell any more CD’s, and thats a shame if the technology is as good as you claim. Calling people out on a d*@# measuring contest will not help your case either. It just makes you look more manic.
Step back, take a chill pill. Quit taking things so seriously, and let the users who like your work be your best advertising. If your technology is half what you claim user work will be all you need to banish the criticisms.
Everybody bad mouths microsoft, and look at them!
On second thought, disregard that. Keep taking things so seriously. The only reason I have been continuing with this thread is the entertainment value of your rants.
ciao
Bob sells frisbees out of his home, and has a good reputation in his community. Virtually everyone likes the frisbees he sells, even though they cost $30. One day, Tom buys one of Bob’s frisbees. Tom begins to tell everyone in the community that Bob’s frisbees don’t fly, and attempts to demonstrate this to the neighborhood by throwing the frisbee incorrectly.
Many members of the community respond that they are happy with the frisbees they bought from Bob. Bob is upset with Tom, but offers Tom’s money back if he will return the frisbee. Tom returns the frisbee, but Bob learns that Tom has been incorrectly throwing the frisbee, convincing some of the neighbors that Bob’s frisbees don’t fly.
At this point Bob could have graciously returned Tom’s $30 dollars, demonstrated to the community that his frisbees do fly, and possibly received a net benefit from the publicity generated by the whole affair. However, angered by the lost sales, he refused to return Tom’s $30. In doing this Bob gave Tom extra incentive and a powerful moral argument in his continued harassment of Bob and his frisbee shop.
Now the issue was no longer whether Bob’s frisbees could fly, and the fact that most users of Bob’s frisbees were enthusiastically praising them didn’t really matter. The point debated by many in the community was whether Bob was right in keeping Tom’s money. Now, every time Bob went out to try to sell some frisbees, Tom always popped up and told everyone how Bob’s frisbees don’t fly, and if you try to get your $30 dollars back, Bob will just keep it.
Undoubtedly, Bob’s frisbee sales were hampered by Tom’s statements. In the end, the damage to both men’s reputations far exceeded the value that either one of them could have placed on the $30 over which they fought. Bob never chose to take the high road, give back the $30, and get back to selling frisbees. Friends and neighbors of both men avoided them, not desiring to get caught up in the feud between the two men.
Eventually, their tale was immortalized by the Academy-award winning director, Martin Scorcese, in a movie in which none of the characters are motivated by anything other than rabid racism and bigotry, murderous greed, lust for power, and an all-consuming desire for revenge.
In a related note, the movie lost a record 300 million dollars, which was primarily due to the decision to use Martin Hash’s Animation:Master for the special effects and CG shots. Despite this setback, Scorcese and Hash are teaming up to produce Telepresence II.
Well, and here’s the thing…what is it benefiting you by doing this? Sure, he may be a bully who purposely bought the software to falsely prove that it wouldn’t work and thereby thwart your efforts of selling it to the AM community.
But think about it…
Isn’t this thread causing the same effect?
Believe me…nothing infuriates me more than people that lie and manipulate in order to accomplish something. But think about this logically. You pay the man his $30 dollars, then he has nothing to complain about.
Regardless of who is right and who is wrong. The money has leverage in this argument.
If you don’t pay him the money you will forever be painted as the bad guy regardless of whether you really are or not.
Get the money problem out of the way and let the product stand on its own.
-bRiAn
Originally posted by 3DArtZ
[B]Here is the real issue -<snip>
[/B]
No, that is not “the issue”. You just don’t get it… Nobody cares how bad William made you feel. Hell, he could be Charles Manson, and it wouldn’t make a difference. The simple fact of the matter is that he is the customer… You should be bending over backwards to make him happy. You DEFINATELY shouldn’t tell him to send the CD back for a refund, and then cut off all communication without paying up. That’s just suicidal business practice.
jaymackey: LOL!! :applause:
I am disappointed!
say what you want to say but both john and williams been on this list and even though they are more out spoken, but passionate about their work, they have proven to me that they rock as artist and inspiring to me. I do listen to them when they have something to say, and it does carry weight. So you had the chance to see the mesh of the hippo-man and your dissing him for the mesh. So not only he doesn’t get his money back, but he also get tarnish for his work as well. Seem to me you got the better end of the dipshit character of the week.
I am not dissapoint with you , rather dissapointed with myself for losing faith that you have any willingness at all for redeeming yourself! and that there will ever be a time where the 2 of you could work this out!
Not all busines peoples have the same code of ethics. There are some with which I would rather just not do business.
As a potential customer, I usually try to look at hints of business practices of those with whom I might want to do business with. That’s usually why organism like “better business bureau” are in place. There is no smoke without fire. Usually when a business gets so much flame that is because something ethically wrong is going on there.
How about that: A business who builds a product based on common knowledge, advertize it as revolutionary while never giving any real proof of it. Claim out loud that it does really works but at the same time admits that the product actually does not really work with one of the product’s accompanying models. And best of all, tells everybody that all of its customers are satisfied with the product while at the same time doing his own justice with those who are not so happy. Better be satisfied with the product or else you’re in for a rough ride.
I like those public forum where one can be pushed to show the rest of the world who they really are. But in this case, did we really needed more proofs?
Well it would seem to me that if you gave him his money back he would not have anything to bitch about except for the fan bones that he thinks dont work and you could let your product prove him wrong.
I have not used your product so I dont know for sure but you said
“You see he sent me the action file he made for that bogus movie and it was a total set up. Why, you ask? Throught out the arm movement he had elbows bending backwayrds, arms moving out of the range of motion…”
It would seem to me that a good setup would not let the arm ben backwards or out of the range of movement?
I dont know how good your setup is but like I said you should give the money back and let the product stand on its own and imporve on it from the feed back you get from the people that use it. You should not end up in something like this so that it hurts your sales and could hurt you when/if you put out another product. With so many other things to pick from like Eggprops bone tuts and TSM why would people buy this when they read all this crap?
Today Mike Fitzgerald returned my money ($30 +.68 for shipping) for the “Joint Tutorial” CD.
Without re-hashing all that was said between us, I would like to apologize to Mike for the trashing that I gave his cog joint system, last Fall. I went way past the bounds of civility in my review, and I let my personal feelings about commercial tutorials prejudice my opinion of his product.
I only read through the CD materials in one evening, and I admit that it was unfair to publicly attack him, his company, or his product. It was unprofessional on my part, and I regret it. I returned all of his materials the next day, when he agreed to refund my money.
Today in an email discussion (which was much more civil in tone than our public name-calling), Mike described to me his cog system, and why it is more than just intermediate(fan)bones. I felt that his argument had merit, and I would like to share it with you:
"…the fan assembly is mimicking skin elasticity in the joint. That is the uniqueness of the joint. Is it still fan based. Yes. But traditional fan bones are not able to compete with cog performance…
…Fan bones affect the joint from the pivot point out(say the direction of the positive length of the bone.). In one direction. Cog joints dynamically affect the joint from the pivot out in every direction- just like how skin would stretch. So laying them flat in the same direction will never be able to give the same results as the cog… "
Rather than going off “half-cocked”, I should have written a more polite critique or maybe I should have just kept my big mouth shut. If anyone who read my “review” last fall was persuaded not to buy this product based only on my comments, then I hope you will re-consider it.
I still think that the orientation of the fan bone is unimportant to the joint blending (because of using “compensate mode” to offset the constraint), so I won’t be using the cog orientation in my fan bones. But I said things in my review much more hurtful than that.
For the damage I caused to Mike Fitzgerald, I am sorry. For the damage that I caused to my own reputation, I’m sorry.
Now that Mike has refunded my money, this issue is over. I don’t expect Mike to get over being angry about the things that I said, but I do apologize.
Originally posted by zandoria
Today Mike Fitzgerald returned my money ($30 +.68 for shipping) for the “Joint Tutorial” CD.
That’s good to hear:)
Good Job Mike that is the way to deal with stuff like this.
zandoria
Its good of you you step and tell everyone one that you messed up doing what you did.
Good job guys
Okay thats great reparation on both parties, now can we send you two to the middle east and see what you can do there? you know relate to others and spread what you have learn here!
Just for old time’s sake:
-ahem-
Ok, people, this thread needs to end NOW before it gets out of hand. :rolleyes:
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