I am curious if anyone else who owns The setup machine is having the same problems I am.
On the 22nd of Jan., I downloaded the newest version of TSM for LW and realized it needs to be re-registered to get a new key. The instructions were to go to TSM’s website and fill out the form to recieve the new key. The form asks for the request code from the software, my LW serial number and proof of purchase, so I provided and got fatal errors on the form.
I then sent an email to TSM the same day. After a couple of days with no response, I emailed Steve at Anzovin Studios about the problem. He was very quick to respond telling me that he no longer owns TSM’s rights; that John P. Wilson (JP) had purchase it from him and was now on his own with it. Steve gave me his email and I let him know (nicely) that the website forms didn’t work and that I needed a new reg key, giving him my information again.
JP got back to me a couple of days later, telling me that I had the wrong information, so I restarted the plugin, which immediately crashed lightwave with a code 125. I sent him another email telling him that I couldn’t even get it working anymore. It’s been nearly a week since I sent him that particular email and have resent it a second time since.
Now I do have ACS 4 and motion builder, but that fact of the matter is I shelled out the 100 bucks for TSM and haven’t been able to use it. The customer service has been very poor since Steve sold the rights and I’m curious if anyone else is having the same problems. I really can’t understand why, with an upgrade of TSM from 1.2 to 1.3, would the registration key change rendering the software useless, having to through so many hurdles just to get the damn thing working.
Sorry to vent, but I’m extremely frustrated. If he’s not going to resolve the issues, I would like to get my bucks back. It would come in handy towards a LW8 upgrade.