I’m just a little annoyed that those of us that preordered the books months in adavanced are still waiting to receive them, while anybody at SIGGRAPH can just walk up to the booth and buy one. somehow I don’t find this quite right!!!
Just so you know… we are doing away with pre-orders with future titles. We don’t like this problem either. The books are starting to ship already - what happened was that the books came off the press in Hong Kong and two loads were sent: one to SIGGRAPH and one to our warehouse for fulfilment of pre-orders. So all pre-orders are being fulfilled as I type this. We also gave everyone who pre-ordered and were going to SIGGRAPH the opportunity to pick up their book(s) while at the show.
But yes, we are killing the pre-orders for all future books. It’s too much hassle.
Thanks Leonard! Just frustrated that just because I couldn’t make it to SIGGRAPH this year I’m still having to wait. Not looking forward to next monday when everybody else that manage to make it will come to the office with their copies. Are there any new news about the leather bound editions? will we get any notification of when our order goes out? and how do they usually ship?
We are having enough books flown in to cover existing orders (as of 2 weeks ago) - these should arrive early next week. I can tell you that it is incredibly frustrating trying to get this organised - even though we asked for this nearly 2 weeks ago, they are only being sent TODAY! As soon as they arrive, they will be shipped out, oldest orders first, until they run out. There SHOULD be enough for all existing orders, given that some have already been picked up at SIGGRAPH. Once they run out, the rest will be arriving by ship in mid-September.
There is still no word on an ETA for the leather bound editions (they are being bound now) - I will let everyone who has ordered know as soon as I have any definite news.
As soon as your order ships, a confirmation email is sent. All orders are sent by Airmail - takes 1 - 3 weeks.
well it’s been pretty frustating for us too…we keep being told over and over of new arrival dates. I’m still quite upset about the SIGRAPH thing; not really fair for those of us that supported you from the beggining. I feel extremely alienated and dissaponted by the way this whole thing has been handled. It seems that by having paid early on, you feel free to take yr time with our orders and concetrate your efforts on attracting new customers. I understand why you’re getting rid off pre-orders in your next edition but it does not take away from the fatcs in this particular case.
Leonard said that enough books to cover pre-orders were going out as he wrote the message above but now you’re saying that those books won’t arrive your way until next week…and then they will take an additional 1 to 3 wks to come our way??? I’m sooo confused
I am REALLY sorry that "Leonard said that enough books to cover pre-orders were going out as he wrote the message above ". Leonard has been at SIGGRAPH all week, and didn’t know about the delay from Hong Kong - he should have checked before he made that statement.
At this stage I really don’t know what to say - We tell you the timing details we get from our printers - when they are changed, there is not a lot we can do about it, apart from pass the information along to you.
Part of our original deal with the printers was that books would be ready for SIGGRAPH. I suspect that since they made that deadline, they are not too fussed about the time taken for the rest of the books to reach us.
We are FedExing the books to cover existing orders from Hong Kong - this costs a lot, but means they should arrive in a few days. When we send books out, we use standard postal Airmail - It SHOULD take about a week, but we say 1-3 weeks to cover all countries, and the differences in postal services within countries.
We are trying REALLY hard to get your orders to you as fast as possible.
I don’t know whether we’ll be switching printers (the prints themselves are absolutely awesome, and it’s hard to get that kind of quality; I’m also not involved in management decisions), but we won’t be accepting orders for future books until they’re already on a ship and soon-to-be-delivered at our warehouse.
That way when we start taking orders, we’ll be shipping within about 7 days.
Unfortunately there isn’t alot we can do about existing orders - as Helen said, the shipment that was supposed to come here has been delayed a couple of times already. It’s on its way now, for sure, and should be here by the end of this week.
The FedEx tracking number is 847183096760.
As soon as we get the books, we’ll start shipping them, oldest orders first.
Yea – at our cost we flew in enough books to cover all outstanding orders placed before August. These went out by air mail to people last week.
The remainder of our stock should go on a ship this week and be availble to ship to new orders in 4 weeks or so.
We also have to do a second edition of EXPOS’E 2 immediatly as we ran out of soft cover’s last week and only have 550 or so of the hard covers left (out of a total print run of 5,000). Hopefully the hard covers will hold out untill we get the second edition printed and delivered.
You should update the Ballistic shipping info page. It says the softcovers are now shipping and that the hardcover orders (placed in August) would ship by the middle of September. Based on your last post, this is inaccurate. It seems I won’t be seeing my hardcover copy until the middle or end of October.
I have to say that, although I love CGtalk, I’m a bit dissapointed in the way this whole Expose 2 thing has been handled. I especially was discouraged with comments along the lines of “hopefully, we’ll have enough stock to fill existing orders.” You should know if you have enough stock, and if you don’t, you should update the site so that people who place new orders know when they’ll get their books.
I still can’t get over the fact that they started selling what books they had available before fullfilling their commitment to all those that pre-ordered the books months in advance. I understand that SIGGRAPH is a must, and I understand why they’re getting rid of pre-orders in upcoming editions, but the fact remains that they really passed up and nixed all those artist and customers that made this book a reality from the getgo. I feel like I’ve been thrown by the wasteside.
The Ballistic shipping page is up to date - hard cover orders placed in August will be shipped in mid-September - we have just had confirmation that they are on the ship now. Since you are in Taiwan, you order should arrive by the end of September.
Soft covers are now shipping - we have sold out and are taking no more orders, but have enough for existing orders.
“hopefully, we’ll have enough stock to fill existing orders” - where did this quote come from? We do have enough stock for all orders.
Not an exact quote, but you yourself a page or so back said that the books being flown over “should” be enough for existing orders. I always get nervous with answers like that. I’ve been burnt a few too many times, I guess. Anyhow, I’m glad to hear that you definitely have enough books for existing orders. I look forward to seeing my book at the end of September. Thanks for your help.
By the way, it appears the leather bound editions aren’t exactly flying off the shelves. Any chance you’ll reduce the price of those in the future?