Edge hardness won't work properly?


I am trying to create a mouth for a Minecraft based maya character however whenever I try to smooth out the mesh it hardens some of the edges, even though when the mesh isnt in smooth preview it shows that the edges are already soft?
This wouldnt really be a problem however I need ‘Preserve Hard Edges’ active for certain things such as the eyes?
Here are some Images of what keeps happening:

This is before smooth preview

This is smooth preview

Any help is appreciated thanks :slight_smile:


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