computer freezing randomly

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  04 April 2006
computer freezing randomly

Hello,

I built an AMD x2 4400 machine over xmas and it has always crashed randomly (screen just locks up) and im pretty sure its not a windows or program error as it can happen at any time and i reinstalled windows to see if that helped and it didn't. Though before the PC did switch itself off and restart saying it has recovered from a serious error but this hasn't happen since the windows reinstallation.

I tried replacing the graphics card by upgrading from a XFX geforce 6600 to a 7600 - which i was looking to do anyway but that hasn't made a difference.

my specs are:

AMD x2 4400 (slightly overclocked to 2300mhz from 2200mhz)
cooled with a vapochill micro extreme (runs at 45degrees absolute maximum when flat out rendering for hours)
MOBO: Epox EP-9NPA3 Ultra
RAM: 4 x 512mb Corsair value ram
HD: samsung spin point 200GB.
PSU: Arctic cooling 350w (built into my silentium T2 case)

I have bought another HD to work in a RAID set-up which ive been meaning to install so I could try just swapping the HD's to see if that helps - is it worth doing?

My feeling is it could be faulty RAM and looking at other threads someone suggested using memtest so I will try that. Then I suppose I could try swapping modules out. 2 of the 4 modules came with the mobo +Cpu as a upgrade kit saying they were compatible so I got the same for my extra RAM. I think ill slow the cpu down to stock speed to see if that helps but surely these modules would run with a AMD64 3700 or 4000+ that would run at 2400mhz 2600mhz which is a much faster than my 2300mhz. Am I best going for a higher performance RAM?

Other than those suggestions it would leave mobo or PSU (I think) my trouble is i've no way of testing them that i know of without just buying new parts. If its the psu then that means buying a new case as well. Are there any tests i can do to test these components (software or otherwise)?

Thanks for your help and sorry about the long post. Rob
 
  04 April 2006
1) Run memtest86.com. Random freezes and lockups are a VERY common symptom of bad ram (or ram thats being inadvertently overclocked)

2) If the problem still occurs, check your cpu temps in the bios. Report them back here. You can also check cpu temps (and do a burn in test) with si soft sandra.
http://www.sisoftware.net/index.htm...dbuy&langx=en&a=

Download the lite version. Your cpu temps should be in the 40-50C range.

3) If you then suspect a power issue...try disconnecting everything in the computer except for the hd, 1 video card, 1 stick of ram, and the cpu fan. Try to reproduce the problem then. Usually cutting out excess hd's and rom's is enough to reduce the power drain on a psu enough (if you are running too low of a wattage for your demands), to show where your problem might be.

You also shouldn't need to buy a new case to get a new psu. You can pick up a nice 500watt FSP psu from newegg for around 90 bucks.
http://www.newegg.com/Product/Produ...N82E16817104934

This is the standard psu I use for single DC opterons at work.
 
  04 April 2006
Thanks Greg,

Ive downloaded memtest on my laptop so ill check it on my main pc but won't be until sunday. I hope it is the RAM in a funny way because that seems the easiest thing to replace and hopefully not too expensive at the moment, it seems you can pic up some higher quality RAM for reasonable prices (or about the same I paid for my value RAM 6 months ago. if i do need to replace the RAM is it likely (in peoples experiences) to be just one of the sticks (I have 4 x 512mb)? if so what would anybody reccommend doing to replace it? should I buy a new 1GB stick to replace the dud so that way I can justify spending more money increasing my RAM capacity (making it 2.5GB) or just get a 512 one to go with the other one? What about the need for pairing?
Finally what comeback do I have with Corsair - will they just say I can't prove its the RAM and blame it on the mobo or something?

Anyway cheers for your help.

P.S. CPU temps are usually below 45 degrees i have seen it at that after a nights rendering in a warm room but usual peak about 42 degrees.

Last edited by rob rhodes : 04 April 2006 at 03:22 PM.
 
  04 April 2006
Quote: if i do need to replace the RAM is it likely (in peoples experiences) to be just one of the sticks (I have 4 x 512mb)?


Memtest will show you at which memory size the error occurs. If you have 4x512, and all the errors are occuring around 700-900 megs, then its most likely the 2nd dimm in the group.

Corsair should exchange the ram with no issues. Just tell them you ran memtest and got X amount of errors.

They might ask you to run a program confirming the ram is running at the proper spec, as ram being overclocked or running past its spd designations will result in errors sometimes as well.
 
  04 April 2006
I have almost the same problem, not with freezing but with reboots when I´m gaming and kind of sluggish viewport action in XSI.

I located the problem to the power supply, 350watt is not enough for a x2 4200+, 2gb ram, nVidia 6800GT(AGP), DFI nForce 3 UT, 2 HDD and 2 DVD/DVD RW.

It seems like the X2 and 6800GT sucks power out of the power supply when its working hard.

And I got 183413 errors in memtest on this computer(pass 0 test #5-8), but not a one error on my other computer when I tested the memory there.

So I just ordered a Hiper R-type 580watt PSU, that should be enough....I hope
__________________
C2D E6850|Ga-P35-DS4|4X1024mb OCZ PC2-8500|BFG 8800GTS OC 640mb|250 GB s-ataII|200 GB s-ata|
"Nil sine magno laboro vita dedit mortalibus!"
 
  05 May 2006
Damn it I ran memtest a couple of times and no errors and still im crashing! It did tell me that my RAM was only running at 330mhz rather than 400mhz. So looked in the bios and id left it on auto - so manually changed it to 400. Is it right that the RAM mhz is directly linked to the CPU multiplier? my CPU was set at 210 x 11 and my ram ws showing up as 210mhz now as it was still crashing I slowed myCPU to stock speed of 200 and my RAM is back to 200mhz. But im still crashing. my RAM voltage is about 2.75V is that too high - my bios alarm system default is lower than that so I disable it.

So im thinking it might be the PSU - Fredie how are you getting on with your new PSU - has it solved it? Mine doesn't slow down at all it just freezes and I don't need to be pushing it, just had indesign and photoshop open there with small files open and it went. so don't think im straining the graphics card. Its a XFX geforce 7600 (passive cooled) so no cooling fan, but it does reccommend a min of a 350w PSU all the same, (runs about 33degrees so pretty cool). Do the AMD x2's suck power? Ive only got 1HD and 1 DVD so if i disconnect that DVD and just use 2 of my 4 512mb RAM (still need to get some work done)! and see if that makes a diff. But can't see it reducing the load all that much.

My PSU is a Seasonic / Arctic cooling one that is built into my arctic cooling case as far as i can see. its at the foot of the case with the fans pointing down into the plastic shoe / vent. It claims to give a lot of pull for a 350w PSU and they said it would handle a P43.8 with a 6800 so I was hoping it would be enough to power mine. - do the AMD x2's drain more than the top P4?

Might I have a mobo or CPU problem? or does this not sound like one of those? my CPU ws originally overclocked from 2200mhz (4400+) to 2400mhz (4800+) speed might I have fried it? Its never been above 48 degrees and that was only for a bit as i stopped it and put it down to 2300mhz and it rarely gets to 45degrees - so I dont think its ever got too hot. Is there other damage you can do?

Anyway sorry for the long post again and thanks for your help guys,

Rob
 
  05 May 2006
I hope I have my new PSU today, but I can play COD2 in DX7 mode with the PSU I´ve got now.


The wattage is not the most importent thing when it comes to power an X2, ampere is the most importent thing to look for.

The Seasonic/Arctic-cooling PSU only put out 17A on +12v, it should be atleast 20A at minimum on the +12v for an X2.

This PSU that I have now is going in to my second computer with a 3500+ that is freezing just like yours, in that comp I have a Antec PSU that just puts out 16A, and this FSP PSU is putting out 18A and thats not enough for my X2 4200+ but it is enough for my 3500+ and a 9800 pro graphicscard.


They are suckers for good juice.
__________________
C2D E6850|Ga-P35-DS4|4X1024mb OCZ PC2-8500|BFG 8800GTS OC 640mb|250 GB s-ataII|200 GB s-ata|
"Nil sine magno laboro vita dedit mortalibus!"
 
  05 May 2006
wow thats really interesting freddie, please let me know how you get on with your new PSU as it sounds like we have both been suffering with power loss. What amper does your new PSU put out? How on earth do shuttles cope with AMDx2's as their top PSU is about 330w (don't know about amps though). if it is my PSU its not a total loss as I can reuse the old case with some cheep bits to go with my spare HD and graphics card!

Anyone got any case + PSU recommendations?

cheers
 
  05 May 2006
This is the one I ordered:
http://www.hipergroup.com/English/p.../hpu-4b580.html

It has 2 X +12v lines, one with 20Ampere and one with 18Ampere.
That should be enough for future upgrades

And it has a nice feature that the smaller 80mm fan stays on for a couple of minutes after shutdown to vacate hot air
__________________
C2D E6850|Ga-P35-DS4|4X1024mb OCZ PC2-8500|BFG 8800GTS OC 640mb|250 GB s-ataII|200 GB s-ata|
"Nil sine magno laboro vita dedit mortalibus!"
 
  05 May 2006
Rob, are you filling all the memory slots on your mobo? I have an Abit KN8, and according to the manual, if you fill all memory slots, the memory does not run at PC3200 speed (so you are overclocking it if you are even running it at spec, let alone when you bump it up) I recall reading someone else complaining about this on another mobo also. Try removing 2 dimms and set all CMOS settings (clock speeds) to Auto or default.

Your power supply sounds like it might be SLIGHTLY anemic, but I am pretty sure the problem is with memory timing.

My PSU, I highly recommend it. 14cm fan:
http://www.newegg.com/product/produ...N82E16817189012
__________________
Diamonds are not forever.

Last edited by MattClary : 05 May 2006 at 11:20 AM.
 
  05 May 2006
Some searching I did.

More.

I would not be surprised if this is not a limitation of the Athlon memory controller or the nForce 4 chipset, thus affecting pretty much all AMD systems.
__________________
Diamonds are not forever.

Last edited by MattClary : 05 May 2006 at 11:27 AM.
 
  05 May 2006
thanks guys, i havn't much time at the mo but will look into it at the weekend. Ive just downloaded the AMDx2 driver which I didn't realise you needed to do - don't remember mine coming with one. Is it worth installing? might it help. I took my top two RAM sticks out and it crashed again in about half an hour just with win image viewer open so deff not straining it! so swapped in my other RAM and it went the rest of the day without crashing but Im not holding my breath just yet as it could easily crash tommorrow! Anyway thanks again, its a real pain this coz iv'e got so much on - the last thing I need is a dodgy PC!
 
  05 May 2006
Hate to dissapoint you, but I have the exact same problem on my x2 4800+ rig, installing AMD's driver didn't help. Am taking it to the shop today, will report back here when I have some answers...
 
  05 May 2006
Got my new PSU today, installed it and played COD2 for an half hour then the computer frooze, not reboot as it used to.

BUT it is always when I have DX9 turned on in COD2 instead of DX7, when DX7 is turned on instead of DX9 I can play for a hole day without problem.

But the game ran smoother with this PSU so it had some problem with the juice anyway.

So back to the error searching :/

Rob, is the program your using using DX9 in some way?
Like 3ds max?

A wild guess only, but since you have a 7600 and I have 6800 and have the similar problem.

Maybe it has something to do with the cards and DX9.
Just a wild guess.

I have tested with a lot of memory sticks, 5 PSUs, 2 motherboards and get the same ending, freezing or rebooting.
__________________
C2D E6850|Ga-P35-DS4|4X1024mb OCZ PC2-8500|BFG 8800GTS OC 640mb|250 GB s-ataII|200 GB s-ata|
"Nil sine magno laboro vita dedit mortalibus!"
 
  05 May 2006
Oh no thats bad news freddie. I don't use MAX I use Cinema4D, Maxwell, photoshop - i don't think they use DX at all! Well I had a 6600 card before my 7600 card and that froze as well so not sure if it is the cards as thats 3 models tested and I havn't been running games or DX. Sounds like we have a similar problem but whether its the same cause or not I don't know as you've said your running DX7 with no probs.

Interesting that you've tried another mobo and still no luck. I've been thinking about that as my next target but don't know how to test it without forking out for another one. Also interesting to see that tkapeta2 has got a similar prob on his 4800+ so maybe its the processor. Which would be a killer. I don't know enough about this problem really but its really frustrating when you've lost hours of maxwell rendering time!! I have been saving often but you can't save an image in maxwell halfway through at the mo I don't think.

tkapeta2: yes please tell us what they say at the shop - thats the beauty of buying it from a local shop! I built mine myself and your kind of stuck when it all goes pear shaped!
 
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