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  06 June 2006
At least we now know Protexis will hand out keys for MB.
Sad that it took such a furore and nigh on two months for Autodesk to react.

It must be pointed out as well that this "clarification" is actually a back-pedal by Autodesk, , after all, they made it abundantly clear in their email that any re-activation at that point in time would not be possible.
Quote: ..as of July 13, 2006, it will no longer be possible to acquire new licenses for MotionBuilder Standard versions 5, 5.5, 6 in the event of a hardware failure, operating system reinstallation, or moving the software to a different computer.


There is no abiguity there, so let's not go handing out any laurels here, Autodesk have just had so much bad press, they had to do something (who says you can't shame a company into doing the right thing?). Would this "clarification" have occurred had we done as some wanted and just accepted matters meekly and quietly I wonder?
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Gentleshaw Wildlife Centre
 
  06 June 2006
Thanks Autodesk for giving us back that was not yours to take in the first place!

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3DDave
 
  06 June 2006
Originally Posted by colkai: It must be pointed out as well that this "clarification" is actually a back-pedal by Autodesk, , after all, they made it abundantly clear in their email that any re-activation at that point in time would not be possible.

There is no abiguity there, so let's not go handing out any laurels here, Autodesk have just had so much bad press, they had to do something (who says you can't shame a company into doing the right thing?). Would this "clarification" have occurred had we done as some wanted and just accepted matters meekly and quietly I wonder?


Yes, unfortunately you are completely correct. It's quite evident that they did NOT want this type of "customer service" illustrated in such publications as 3D World magazine where MANY people would have seen just what type of a company AD REALLY is. Their ONLY reason (IMO) is to stop the bad press so that future users of their software wouldn't get the idea that AD may end up doing this to them

Originally Posted by 3DDave: Thanks Autodesk for giving us back that was not yours to take in the first place!


It's a shame, but due to the original move by AD I will NEVER purchase or recommend one of their products again. We can see how they treat their customers by trying to extort users to upgrade to their higher-end product telling us how great a deal it is. They apparently have no idea (or simply do not care) what their user base really is - the Standard users were (AFAIK) primarily hobbyists who could not afford such a steep upgrade. Yet AD went ahead anyway. I for one COULD afford to upgrade to the Pro version, but after all of this I will never do so. I will continue to use Standard, but will also learn Messiah.

Originally Posted by Curtis: Hey guys,

I apologize for the delay in getting this out to you, but we are going to be sending a supplemtry communication to MotionBuilder Standard users (versions 5, 5.1, 5.5, 6.0 and 6.0.1) to clarify the license server termination notice that was sent out (version 7.0 users are not affected). This is the text that will be sent out:


Sorry Curtis..... but this is too late. I'm glad your company decided to revisit their original decision, but we know full well this had NOTHING to do with "good will toward your customers." They should NEVER have made the decision to "revoke activations" and it is quite obvious that their customer was the last thing on their minds - it was ONLY the bottom dollar.

You know... I call myself a very greedy person - I want more money than I could possibly spend. But like I tell my customers.... I would NEVER screw anyone to get that money. I will work hard and honestly and never do what you were going to do to your customers. But then I have integrity.

People will remember what AD did here - regardless of what Pixelmonk said about us forgetting about it. I know I sure won't forget. Perhaps if Autodesk ends up reinstating the Standard edition and gives the Standard users an incredible upgrade offer, then perhaps that will go a long way to mending this broken fence. But I doubt they will do that.

It's a shame....

Megalodon
 
  06 June 2006
Originally Posted by 3DDave: With the end of Alias Motion Builder Standard I ask you if this forum is still needed here. The new Autodesk Motion Builder probably does not have a large enough user base to justify this forum's continued use. Anyone in agreement or disagreement. Chime in CGTalk.com.


Seriously... Don't you people have better things to do than whine about a company ending a version of a product?
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  06 June 2006
Originally Posted by mummey: Seriously... Don't you people have better things to do than whine about a company ending a version of a product?

And yet you waste your time posting a complaint about other people complaining.

Megalodon
 
  06 June 2006
Originally Posted by mummey: Seriously... Don't you people have better things to do than whine about a company ending a version of a product?


You're obviously not a MB standard user - I suspect if any of the software products you currently own (and had invested a couple of 'K' into) and use on a regular basis were simply pulled from under you you'd squeal too.
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  07 July 2006
Originally Posted by mummey: Seriously... Don't you people have better things to do than whine about a company ending a version of a product?

It appears people still have trouble understanding something as this post makes evident.

I have no problem with a product support ending and a newer version coming out.
What I have a problem with is being told I can no longer use the product I have bought if I have a system crash or change something in my PC.

Now we have at least the chance to re-activate should that happen. As I said in my prior post, taking the attitude of lie down and get steam-rollered would not, I am convinced, have resulted in the MD Std users being able to do this.

I'd be surprised if 3DW didn't run the article, just that now we'll have someone from Autodesk claiming they were "mis-represented", though the clarity of their original E-Mail proves otherwise.

I do think, if you don't complain, you'll never know if things can be made better, this whole action has proven that at times, you can indeed make things better. Vote with your wallet as they say.
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Gentleshaw Wildlife Centre
 
  07 July 2006
I got a nother reply from Protexis.

"Hi James,

Protexis has always handled the activation event for MOTIONBUILDER from
Kaydara, to Alias, and continued on through the current owner. Activation
will occur as it always has, so unless your serial number has reached its
limit, no contact with Protexis is necessary. In any case, Protexis will
support you with any problems that occur during the activation step.

Best regards,"

As far as Protexis is concerned it's business as usual. I've actually found
myself in a situation where I can test this out. I had a major system crash
on Thursday and I had to do a full install. I'm just about to install MB but
I thought I'd better give you the news first.
The thing that really annoys me is how simple a fix this was and why did'nt
AD do this in the first place. I think it was a synical attempt to scare us
fokes into upgrading to the pro version. They have only made enemies and got
them a bit of bad publicity into the bargain.
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If in doubt scream and shout.

C4D XL, ZBrush, Motion Builder
 
  07 July 2006
Originally Posted by colkai: I'd be surprised if 3DW didn't run the article, just that now we'll have someone from Autodesk claiming they were "mis-represented", though the clarity of their original E-Mail proves otherwise.


Yeah, likley anyone with moderate intelligence can compare the latest letter with the original and see that it's really an amendment that overturns the original decision to terminate licensing. I guess we have to overlook AD's passing it off as suplimentary clarification.
I'll be sending off a short update email to 3DWorld. I'm sure they'll be able to discern what's what.
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Last edited by softdistortion : 07 July 2006 at 11:49 AM.
 
  07 July 2006
Originally Posted by jimzepellin: The thing that really annoys me is how simple a fix this was and why did'nt
AD do this in the first place. I think it was a synical attempt to scare us
fokes into upgrading to the pro version. They have only made enemies and got
them a bit of bad publicity into the bargain.


I don't think you are wrong at all, a hard-sell tactic if ever there was one.
It blew up in their face though, so maybe, lesson learned.

Be interesting to see you experience, who knows, could even speed matters up if you don't have to go through AD but deal with Protexis directly.
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Gentleshaw Wildlife Centre
 
  07 July 2006
I just installed MB5. Activated, no problem. I'm just going to install the updates to 6.

edit: just installed V6 no problem.
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If in doubt scream and shout.

C4D XL, ZBrush, Motion Builder

Last edited by jimzepellin : 07 July 2006 at 02:24 PM.
 
  07 July 2006
Originally Posted by colkai: I do think, if you don't complain, you'll never know if things can be made better, this whole action has proven that at times, you can indeed make things better. Vote with your wallet as they say.


And THAT's the point! It is the users of the software who spoke up and made this happen. I really don't care if people say we were "whining" and that what we were doing was useless - this proves that it CAN work.

Too bad AD shot itself in the foot on this one. As I said previously, they truly don't care about their customer base, ONLY the bottom dollar. And yes, companies should care about that almighty $$$ - since that's what they're in business for. But you don't try to extort (or should we call it the "hard-sell?") more from your customer to get that $$.

Now I'd like to see that (official) e-mail from AD!

Megalodon
 
  07 July 2006
Originally Posted by Megalodon: ry to extort (or should we call it the "hard-sell?") more from your customer to get that $$.

Now I'd like to see that (official) e-mail from AD!

Megalodon


I don't know about everyone else but at the same time I got an email from Protexis I got an email from AD. I can't remember exactly what it said, I deleted it because it left a nasty taste in my mouth. You've probably seen it before, the corporate every things rosey, the futures rosey, we love our customers and we'll make them rosey. I felt like spitting but I thought I'd better not, I might have ruined the carpet.

Originally Posted by mummey: Seriously... Don't you people have better things to do than whine about a company ending a version of a product?

mummey. I'm sure everyone here has better things to do than whine. Like using the software with the license they payed for. Have you got something against people complaining? I'm sure you would complain if the company you bought your car from decided to remove the wheels and engine but said you can still use it if you want. You could sit in your car turning the steering wheel and making broom broom noises.
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If in doubt scream and shout.

C4D XL, ZBrush, Motion Builder
 
  07 July 2006
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