Please Help 3dsmax 2013 64bit, 2010, 2011 64bit & 32bit crash before starting

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  04 April 2013
Help: 3dsmax 2013 64bit crashes before starting; so do 2010, 2011 64bit & 32bit

Hi,

My system got frozen up whilst I had several 3dsmax 2013 windows open. Had to force turn off the system by holding down the power button. System wouldn’t startup normally afterwards. Got to the Windows Loading screen and just sat there. Managed to startup in Safe Mode then Restarted and Windows started okay normally.

System is 16Gb Dell M6600 Windows 7 Pro service pack1


This has processes affected all 3ds max installations on my machine. None of them startup after this. They all did before this freezeup and restart.

3dsmax 2013 LoadStarting 3ds max… then An error has occurred and the application will now close. Do you want to attempt to save a copy of the current scene?” Change graphics mode the same

3dsmax 2012 Starting 3ds max.... then 3dsmax error report. Change graphics mode the same

3dsmax 2010 64bit Starting 3ds max.... then 3dsmax error report. Change graphics mode the same

Have deleted the folder:C:\Users\***\AppData\Local\Autodesk\3dsMax
No difference

Have uninstalled 2013 deleted the C:\Program Files\Autodesk\3ds Max 2013 folder the reinstalled. This results in it being exactly the same.

Have reinstalled the Nvidia driver for Quadro card.

Is there anything else I could try deleting that might have got corrupted in this Forced turn off please?

Any help most gratefully received.

Whether it is relevant Microsoft Outlook windows appear in 256 colors. I had been using Remote Desktop from this computer to others in 256 color mode.

Last edited by wrreisen : 04 April 2013 at 12:48 PM.
 
  04 April 2013
When did last time your computer operate normally?
 
  04 April 2013
Try starting dxdiag.exe (the direct-X diagnostic Tool).
Does it crash too?
__________________
Meli
 
  04 April 2013
Thanks Meli. Tried dxdiag.exe and that crashes after a few seconds it says:

Microsoft DirectX Diagnostic Tool has stopped working.

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available

Next time I start dxdiag.exe it says:

DxDiag has detected that there might have been a problem accessing Direct3D the last time this program was used. Would you like to bypass Direct3D this time?

If I click no it crashes again.
If I click yes then it says no problems found for Display 1,2,3, Sound 1,2 Input.
 
  04 April 2013
I would suggest you remove and reinstall your video card driver then run the DirectX installer available here.

If that doesn't do it it might need to remove 3ds Max 2013 and do a reinstall. That should clear it up and rebuild the DirectX install.

Please let me know how that goes.
__________________
Twitter: @Kelly_Michels
kelly.michels@autodesk.com
3ds Max Senior QA / 3ds Max Beta Manager
M&E Division Beta Administrator
Autodesk, Inc
 
  04 April 2013
Do what Kelly said.
I had that too. Direct-X Install was corrupted on my system.
Don`t know what caused it.
__________________
Meli
 
  04 April 2013
Thank you KellyM and MGernot. I've tried uninstalling the Nvidia Video card driver restarting installing it again. Just the same unfortunately. Should I uninstall all versions of Max I've 2010-2013 32 and 64bit. I tried your link for the installer for Direct X but it said

Installation Complete.

DirectX setup has determined that a newer or equivalent version of DirectX has been installed already. No installation is necessary.

It is Windows 7 Pro service pack1 I think it has Direct X 11 as part of it?

Hi Meli,

How did you fix your Direct-X install please?

Thanks for all the advice.
 
  04 April 2013
Do I need the Windows 7 recovery console next if my Max uninstall reinstall doesn't work? Failing that, a complete full frontal lobotomy via the Windows 7 reinstallation disk?
 
  04 April 2013
DirectX is a core component of Windows 7 and can no longer be uninstalled. I just looked this up and on MS website they suggest in this case update video driver then try the DirectX web installer, which you already did.

If you reinstall any version only try 3ds Max 2013. The reinstall might update some DirectX components but this does not look like a 3ds Max issue, your DirectX is having issues. What video card are you running and which version driver?

Are you sure that there is not an issue with your video card? How old is it?

Can you run the DX Diag tool and export the full DirectX info? That could be very useful.
__________________
Twitter: @Kelly_Michels
kelly.michels@autodesk.com
3ds Max Senior QA / 3ds Max Beta Manager
M&E Division Beta Administrator
Autodesk, Inc
 
  04 April 2013
Originally Posted by wrreisen: Hi Meli,

How did you fix your Direct-X install please?

Thanks for all the advice.


I did a reinstall of Windows7. I couldn`t fix it otherwise.
There was a problematic windows-patch that got pulled by Microsoft later.
Maybe this was the culprit.
__________________
Meli
 
  04 April 2013
Thanks for all your help.

The last time the 3ds max worked was 2 days ago. I had several 3dsmax windows open and lots of other programs. I hibernated it in the evening then in the morning started up from hibernation and started work. I think there were just too many windows open and it just all froze up. Ctrl Alt Delete did nothing. I had to hold down the power button to force it to shut down. When turned on again it got stuck at "Loading Windows".

The graphics card is a Quadro 4000M. Its part of the Dell M6600 laptop and is 1 and 1/2 years old and still under guarantee.

I uninstalled max 2013 and followed the instructions here to completely remove it:
http://usa.autodesk.com/adsk/servle...&linkID=9240617

Then uninstalled the graphic driver which was:
310.90-quadro-notebook-win8-win7-winvista-64bit-international-whql.exe

Restarted then intstalled the lastest one:
311.50-quadro-tesla-grid-desktop-win8-win7-winvista-64bit-international-whql.exe

Then reinstalled 3dsmax 2013

restarted

Unfortunately its still the same. It crashes when saying "starting 3dsmax..."

dxdiag.exe when started says: (1st half of it):

------------------
System Information
------------------
Time of this report: 4/18/2013, 09:41:57
Machine name: TDLAPX4_65
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Precision M6600
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7-2920XM CPU @ 2.50GHz (8 CPUs), ~2.5GHz
Memory: 16384MB RAM
Available OS Memory: 16342MB RAM
Page File: 4621MB used, 28058MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
DxDiag Previously: Crashed in Direct3D (stage 2). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Display Tab 3: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA Quadro 4000M
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\PCI\VEN_10DE&DEV_0E3B&SUBSYS_04A41028&REV_A1
Display Memory:
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 2560 x 1600 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name:
Driver File Version: ()
Driver Version:
DDI Version:
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier:
Vendor ID:
Device ID:
SubSys ID:
Revision ID:
Driver Strong Name: oem54.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section1 54:9.18.13.1090ci\ven_10de&dev_0e3b&subsys_04a41028
Rank Of Driver: 00E00001
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay:
DXVA-HD:
DDraw Status: Disabled
D3D Status: Not Available
AGP Status: Not Available

Card name: NVIDIA Quadro 4000M
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\PCI\VEN_10DE&DEV_0E3B&SUBSYS_04A41028&REV_A1
Display Memory:
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1920 x 1200 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name:
Driver File Version: ()
Driver Version:
DDI Version:
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier:
Vendor ID:
Device ID:
SubSys ID:
Revision ID:
Driver Strong Name: oem54.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section1 54:9.18.13.1090ci\ven_10de&dev_0e3b&subsys_04a41028
Rank Of Driver: 00E00001
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay:
DXVA-HD:
DDraw Status: Disabled
D3D Status: Not Available
AGP Status: Not Available

Card name: Air Display Graphics Adapter
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\AirDisplay_Driver
Display Memory:
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1024 x 768 (32 bit) (60Hz)
Driver Name:
Driver File Version: ()
Driver Version:
DDI Version:
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier:
Vendor ID:
Device ID:
SubSys ID:
Revision ID:
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay:
DXVA-HD:
DDraw Status: Disabled
D3D Status: Not Available
AGP Status: Not Available

-------------
Sound Devices
-------------
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76E7&SUBSYS_102804A4&REV_1001
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/21/2010 04:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speakers (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76E7&SUBSYS_102804A4&REV_1001
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/21/2010 04:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC51A
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC51A
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC51A
FF Driver: n/a

Device Name: PS2 to USB Converter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0A81, 0x0205
FF Driver: n/a

Device Name: PS2 to USB Converter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0A81, 0x0205
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1C26
| Matching Device ID: usb\root_hub20
| Service: usbhub
| Driver: usbhub.sys, 3/25/2011 04:29:26, 343040 bytes
| Driver: usbd.sys, 3/25/2011 04:28:59, 7936 bytes
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub
| | Driver: usbhub.sys, 3/25/2011 04:29:26, 343040 bytes

(2nd half in next post)...
 
  04 April 2013
2nd half of Dxdiag.exe output below (Blender works fine when I start that).

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 7/14/2009 00:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/14/2009 02:48:04, 50768 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x0A81, 0x0205
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 11/21/2010 04:23:47, 33280 bytes
| Driver: kbdclass.sys, 7/14/2009 02:48:04, 50768 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/14/2009 00:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/14/2009 02:48:04, 50768 bytes
|
+ Dell Touchpad
| Matching Device ID: acpi\dll04a4
| Upper Filters: ApfiltrService
| Service: i8042prt
|
+ Logitech HID-compliant Cordless Mouse
| Vendor/Product ID: 0x046D, 0xC51A
| Matching Device ID: hid\vid_046d&pid_c51a&mi_00
| Upper Filters: LMouFilt
| Lower Filters: LHidFilt
| Service: mouhid
| Driver: LHidFilt.Sys, 4/30/2011 12:59:22, 66840 bytes
| Driver: LMouFilt.Sys, 4/30/2011 12:59:22, 60184 bytes
| Driver: mouhid.sys, 7/14/2009 01:00:20, 31232 bytes
| Driver: mouclass.sys, 7/14/2009 02:48:27, 49216 bytes
| Driver: LkmdfCoInst.dll, 4/30/2011 12:59:22, 1845528 bytes
| Driver: LMouFiltCoInst.dll, 4/30/2011 12:59:32, 55064 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x0A81, 0x0205
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/14/2009 01:00:20, 31232 bytes
| Driver: mouclass.sys, 7/14/2009 02:48:27, 49216 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/21/2010 04:23:47, 63360 bytes
| Driver: sermouse.sys, 7/14/2009 01:00:20, 26624 bytes
| Driver: mouclass.sys, 7/14/2009 02:48:27, 49216 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 34.0 GB
Total Space: 976.7 GB
File System: NTFS
Model: Volume0

Drive: D:
Model: HL-DT-ST DVD+-RW GS30N
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/21/2010 04:23:47, 147456 bytes

--------------
System Devices
--------------
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_04A41028&REV_04\3&11583659&0&D8
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/21/2010 04:23:47, 122368 bytes

Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0104
Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_04A41028&REV_09\3&11583659&0&00
Driver: n/a
 
  04 April 2013
Did you try system restore? If not, yeah you might have to do a full OS reinstall. I recently had a similar problem where I couldn't get max 2013 or 2012 to load after doing a defrag of my hard drive. Fully uninstalled everything related to Autodesk, even in the registry. and tried using Driver Cleaner Pro for my video card, with no luck, and I had no helpful restore points. So I just redid the whole system. I also decided to make a backup image of Windows, after everything was working fine.
 
  04 April 2013
Just a tip i tell everyone to make life easier after fresh installs:

After you did a clean install of your OS, only with all needed drivers and software -> the first thing you do is make bootable image copy of your harddrive, burn it on DVD's and make sure you use a seperate drive for documents (not your system drive).

So next time you get such a problem, its not such a big pain to deal with.
 
  04 April 2013
Originally Posted by CHRiTTeR: Just a tip i tell everyone to make life easier after fresh installs:

After you did a clean install of your OS, only with all needed drivers and software -> the first thing you do is make bootable image copy of your harddrive, burn it on DVD's and make sure you use a seperate drive for documents (not your system drive).

So next time you get such a problem, its not such a big pain to deal with.


Exactly. You could also make a backup image on another drive, with a separate partition to load from.
 
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