C4D R14 mac OSX: cannot force quit/ kill

Become a member of the CGSociety

Connect, Share, and Learn with our Large Growing CG Art Community. It's Free!

THREAD CLOSED
 
Thread Tools Search this Thread Display Modes
  07 July 2013
C4D R14 mac OSX: cannot force quit/ kill

sometimes i'm getting into a situation where C4D becomes unresponsive. under mac, usually a "force quit" will solve the issue. cinema 4d is my only app where this will not work. i've also tried to kill the application in terminal with the "kill PID" command, no go. the only way to go seems to be a reboot, which is a serious trouble if you have other processes running.

anyone having a solution for this very nasty issue? is there any other trick? is this a known bug?

cinema 4d prime 14.042 mac 64 with apple mac pro v5,1 (mid 2010), 2x6 cores @2.66 ghz, amd radeon hd 7950 3072 mb, 40 gbyte ram, osx 10.8.4 mountain lion.
__________________
www.3dworks.com
 
  07 July 2013
Originally Posted by threedeworks: sometimes i'm getting into a situation where C4D becomes unresponsive. under mac, usually a "force quit" will solve the issue. cinema 4d is my only app where this will not work. i've also tried to kill the application in terminal with the "kill PID" command, no go. the only way to go seems to be a reboot, which is a serious trouble if you have other processes running.

anyone having a solution for this very nasty issue? is there any other trick? is this a known bug?

cinema 4d prime 14.042 mac 64 with apple mac pro v5,1 (mid 2010), 2x6 cores @2.66 ghz, amd radeon hd 7950 3072 mb, 40 gbyte ram, osx 10.8.4 mountain lion.


What you experience is a graphics driver or window server crash/freeze.

What you can do (most of the time) after killing the app in the activity monitor or terminal is to log off and log in again on your user account.

Best regards,

wbj
 
  07 July 2013
Happened some times to me too, mostly when working with particles or realflow. Killing the process won't work, the interface still remains locked on the screen and I can even launch another instance of cinema that would work normally. Log-off isn't an option nor soft reboot, as it will freeze with beachball at the end...the only option is hard shut-down with power button.
__________________
www.visualtricks.it - www.c4dzone.com
 
  07 July 2013
I have had the same issue with my Mac and TurbulenceFD.
Nothing helped me neither force quit or the activity monitor - only a hard shut down via the power button.
__________________
_________________
serge-mustu.de
 
  07 July 2013
Hope someone can provide a solution.
Have hit this wall many times...and the worst of it is that I had not saved.
Hate to have to save for every iteration of progress.

ymmij
 
  07 July 2013
Originally Posted by ymmij: Hope someone can provide a solution.
Have hit this wall many times...and the worst of it is that I had not saved.
Hate to have to save for every iteration of progress.

ymmij


Contact Maxon support and supply the complete scene (with textures and xref'd files if used). If we can reproduce it, we file a bugreport @Apple.


Best regards,

wbj
 
  07 July 2013
Originally Posted by wbj: Contact Maxon support and supply the complete scene (with textures and xref'd files if used). If we can reproduce it, we file a bugreport @Apple.


Best regards,

wbj


it last happened when trying to open an xfrog XFR file with the xfrog 5 demo plugin.
__________________
www.3dworks.com
 
  07 July 2013
Happens here too, especially, when working with large files. Does not occur in R13.061.

cheers

celke
 
  07 July 2013
Originally Posted by celke: Happens here too, especially, when working with large files. Does not occur in R13.061.

cheers

celke


If it happens in conjunction with 3rd party plugins (like in the case of the OP), then you might want to contact their creator(s) - otherwise contact Maxon or submit a crash report (haven't seen any from you yet).

Best regards,

wbj
 
  07 July 2013
Originally Posted by wbj: If it happens in conjunction with 3rd party plugins (like in the case of the OP), then you might want to contact their creator(s) - otherwise contact Maxon or submit a crash report (haven't seen any from you yet).

Best regards,

wbj


They are getting hangs not crashes. If it is NOT crashing then there will be no report to file would there?

But definitely, if you have problem files submit them to support.
__________________
The views expressed in this post are by no means the opinion of those making the post or of any one person in particular.

Last edited by chi : 07 July 2013 at 04:00 PM.
 
  07 July 2013
Originally Posted by chi: They are getting hangs not crashes. If it is NOT crashing then there will be no report to file would there?

But definitely, if you have problem files submit them to support.


When a system component is hanging (and acc. to the description it looks like that 's the case) you won't get a crash report in Cinema (as Cinema wasn't crashing), but you should get either a report from the system (at least when restarting the system should notice that it wasn't shut down properly the last time) and often you'll find a log about it in the system's console app.

Either way: You should make sure these problems aren't related to 3rd party plugins (as neither Apple or Maxon can't fix that).

Best regards,

wbj
 
  07 July 2013
Originally Posted by wbj: If it happens in conjunction with 3rd party plugins (like in the case of the OP), then you might want to contact their creator(s) - otherwise contact Maxon or submit a crash report (haven't seen any from you yet).

Best regards,

wbj


Hi,

I checked the file in R14 with all plugins removed. It still happens reproducibly. Unfortunately, I can't send you the file since I don't own all the rights for the data in it. Again, it does not occur in R13.061, even with all the plugins activated.

cheers

celke
 
  07 July 2013
Originally Posted by celke: Hi,

I checked the file in R14 with all plugins removed. It still happens reproducibly. Unfortunately, I can't send you the file since I don't own all the rights for the data in it. Again, it does not occur in R13.061, even with all the plugins activated.

cheers

celke


I'm sorry, but without having a chance to reproduce it, it can't get fixed.

Best regards,

wbj
 
  07 July 2013
Originally Posted by wbj: I'm sorry, but without having a chance to reproduce it, it can't get fixed.

Best regards,

wbj


I understand. Here are the project data and the resulting picture. Maybe this is helpful. But, with R15 on the doorsteps, the problem will hopefully be resolved, upon release.

Thanks and cheers

celke
Attached Images
File Type: png Bildschirmfoto 2013-07-05 um 11.45.30.PNG (18.4 KB, 25 views)
File Type: jpg PV.jpg (83.0 KB, 38 views)

Last edited by celke : 07 July 2013 at 09:59 AM.
 
  07 July 2013
Originally Posted by celke: and the resulting picture.

Cool picture ...reminds me of Che.
BTW You can trust Maxon with data under NDA or alike.
 
Thread Closed share thread



Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
CGSociety
Society of Digital Artists
www.cgsociety.org

Powered by vBulletin
Copyright 2000 - 2006,
Jelsoft Enterprises Ltd.
Minimize Ads
Forum Jump
Miscellaneous

All times are GMT. The time now is 01:51 AM.


Powered by vBulletin
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.