Maxon US customer service is second to none and should be a model for others

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Old 09 September 2012   #1
Maxon US customer service is second to none and should be a model for others

ok, yeah another fanboy posting lol

I had some issues installing R14 (my fat fingered cause). I had tried several things, then called Maxon US. the sales rep put me through to tech service and he resolved the issue and while he was at it he gave me my permanent serial numbers and registered it for me.

Maxon US customer service has always been terrific, I always feel like a valued customer and not someone interrupting their day. Their desire to solve your issues and treat you with respect are a model for other companies to emulate.

bob
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Old 09 September 2012   #2
Same here in germany.
I believe maxon is paying great attention to convenience (workflow, interface etc),
which customer service is also a part of.

I wouldnt be surprised if that service standard is common in all maxon service centers around the world.

Cheers
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Old 09 September 2012   #3
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