Issue with loading a HDR image to zbrush

Hello everyone,I was trying to loading a HDR image to zbrush to make a lightcap,but every time when I imported the image, it showed like this:

I don't know why.Could anybody help me with it?

is the image mostly pure black?
where is the original image screen shot?

Thanks for the reply
The HDRI is like this

I have tried some other HDRI but I got the same result

try this
load the default PolySphere from lightbox
then load the texture 01 as a background and see what happens.

do not do nothing else

Oh yeah，it works in the polyshpere scene
Could you tell me why?

i think it maybe from the character your using, and that depends if you saved it in zbrush and reloaded it,
zbrush save certain setting and all so loads them settings,
you may have did some thing before you saved it.

try making your character a tool>polymesh 3d
then try loading the texture 01 as a background

My model has 93 subtools and they are all made in zbrush, so making them polymesh3D is not work...
I tried to save it as a ztl file and opened in a new scence,and it works.So I think what you said that I might changed some settings is right.
Although I want to find what changes exactly made this issue...But at least, I find the solution.
Thank you very much.Best wishes

I had a similar problem and I think it was due to having parts hidden and forgetting to unhide or delete them later. But I'm not entirely sure as I fiddled with other things at the same time trying to fix the problem and it could have been any one of them that worked.

This thread has been automatically closed as it remained inactive for 12 months. If you wish to continue the discussion, please create a new thread in the appropriate forum.