View Full Version : Photoshop upgrade question (PC2MAC)


artistx
10 October 2003, 03:34 AM
I was wondering if you can upgrade from say Photoshop 5 PC version to Photoshop 6 in the Mac version. In other words, can you switch platforms as you upgrade or do you have to stay in the same platform that the lower version software was in?

bumskee
10 October 2003, 07:56 AM
I heard that most companies (ie. adobe and macromedia) don't let you do this. ONly allow upgrades of the same platform...

halo
10 October 2003, 12:23 PM
yes adobe allow this...you will probably need to talk to customer services, but if you do a search at the adobe forums you should dig up some info on it as i know its been asked there before.

http://www.adobe.com/support/forums/main.html

:)

artistx
10 October 2003, 07:33 PM
Thanks for the response guys. Looks like I'm getting two different responses here.... I'll try support and see what the word is on this.

bumskee
10 October 2003, 11:38 PM
Listen to Halo!, I only read it somewhere but obviously halo knows what he's talking about. Lets us know how it goes hey??

;)

halo
10 October 2003, 12:39 AM
wade your way through this thread

http://www.adobeforums.com/cgi-bin/webx?128@7.GagrbfnbuiQ.53545@.1de96a12

but probably a call to adobe cs will help you more :)

artistx
10 October 2003, 08:32 PM
Thanks Halo and Bumskee. I called up their customer service and they said it's possible. You have to fill out a special .pdf form on their website saying that you will terminate the old version. In addition to that you have to enter the "case ID number" so that they know that you want to upgrade to another operating system. Also you have to mail off a reciept or some proof of purchase. It's a bit of hassle, but it can be done.

halo
10 October 2003, 10:10 PM
cool, what they say about costs?

artistx
10 October 2003, 10:12 PM
You only pay for shipping and the upgrade. Nothing more.

halo
10 October 2003, 12:43 PM
good stuff :D

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