View Full Version : Problems with zbrush3 license

05 May 2007, 01:57 PM
Hi, I am new to Zbrush and bought it yesterday.
I got the mail with link to download exe and the serial nr.

I couldn't activate it, because zbrush say it's a wrong format. I reinstalled again and
now I get the message that th license fle must be recovered.....

What's that? is it an online licensing system?
Where is the license file ?

what's the fastest way to get help?

I use WinXp

Thanks tom

05 May 2007, 10:02 AM
Hi Tom,

Had same problem until I realised that the serial number is what you need to obtain your unlock code. Easiest way id to register online, it will then ask you for the code. Enter the serial number you got with your download link and your away.

The way you tried it first is the same way I didi and as the serial code was recevied in an email it is the most inuitive mistake. Guess they will have lots of queries on this (unless its just you and me that are thick!!!).



05 May 2007, 06:10 PM

Thanks for the hint. I tried to install it today on another PC....
With online Activation I got an Error again after I typed in my Serial I got by mail.
I called Pixologic in US and he made an Telefone activation.
Now it works, but not on the computer I like to work !

Is it really true that ZBrush let's just install on one PC?
I thought you can install it on additional PC and always activate the
license you need.

In the store there is wirtten:

For an individual license issued to a single user. This license allows one user to install and activate ZBrush as needed, giving him the ability to take ZBrush wherever he goes.

what then means, wherever he goes?

Psionic Design
05 May 2007, 07:29 PM

According to that you can have it activated on 2 computers at once, to activate on a 3rd computer you must de-activate one of your licences and re-activate it on the 3rd comp.

05 May 2007, 07:45 PM
I have a few questions about the download link I received.
It had me select 1 ZB3 download for 489 and I checked the backup CD for
9.95. I then fill out the information thinking it will zero out after
asking me for my credit card. Then I click next and it has me review my
information, however it's having me complete the purchase and it's still
at 498.95.

Is this supposed to happen or did I do something wrong? I got no coupon
code in my email or any serial, just that link. Any assistance would be
greatly appreciated.

06 June 2007, 10:46 AM

So you thought you could get Zbrush3 for 9.95?$ aahaha!!

omg too funny! what does it mean 498.95?!?! I just want the backup cd for 10 dollars!! hehe...

06 June 2007, 01:02 PM
if you have zbrush 2 its a free upgrade,
I emailed pixologic all my previous details on purchase and old addresses
and they added me to the free manual download list and gave me a link to download Z3.

it didnt charge me for the download either.
They got back to me even on the weekend :)

If I install zbrush 3 does it intall over 2? or as a seperate install?
was only 33MB download, if its a seperate install, amazing file size for such a powerful


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06 June 2007, 01:02 PM
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