View Full Version : Horrible Customer Service
01 January 2007, 07:53 PM
Has anyone else had problems contacting E-on? I have tried their toll-free number, but it is always busy. I have tried emailing, but this is a waste of time.
I was promised a free upgrade to Vue 6 when I purchased Vue 5 last summer. I have never heard from E-on regarding this free upgrade.
01 January 2007, 10:47 PM
I always get my answers very soon from e-on. Did you use the contact option on the website? http://www.e-onsoftware.com/support/TechSupport.php?FromPage=13
01 January 2007, 11:32 PM
I have tried this approached several times. I feel they keep giving me the run around.
I am very upset. I should not even post. Much too emotional.
Here is the deal - I was promised a free upgrade last July once v6 comes out. E-on is now saying I missed my chance to take advantage of this upgrade. It make no sense to me. If a software company promises an upgrade, they should give you an upgrade. No strings attached. I had no idea that this was a limited time offer, or that it was up to me to ask E-on for the upgrade. I thought they would contact me once it was available!
I have my original emails from when I purchase v5. No where does it say that I must act on this upgrade before certain amount of time.
01 January 2007, 12:07 AM
Newbie here. I saw this thread and had to post.
I've run into the exact same problem. E-on keeps telling me I should have read their newsletters, but I never received their newsletters! Now they're saying I can't take advantage of the upgrade offer.
Ultimately, I'm not sure who's to blame. I want to blame E-on, but they seem to think it's my fault.
Oh well. Water under the bridge.
01 January 2007, 05:04 AM
I will also say that they have the WORST customer service I have ever seen. Just last week I got a response from a question I posted 6 months ago...no joke!
I just sent them a question 3 weeks ago which I have yet to hear back on.
02 February 2007, 02:49 AM
Well like any company that has a tool such as this, they most likley have hundreds of emails to answer a day, who knows who the staff is and how many they have. Answering e-mails six months from the original expected date of return can mean many things, including that they have several hundred emails a day not only on certain product contacts but on pre sale questions, phone operators might be busy 24/7, this is something that should be common from a company that has produced a great product such as what e-on has produced. You can not just look at it from your own perspective, you must look at it from there's as well.
02 February 2007, 07:18 PM
itīs always sad when support and customer care fails but e.on do treat their customers real nicely, not to say there wont be situations were the customers feels mistreated-
sadly enough mistakes do happen sometimes, which doesnt make it a bad company, far from it, e.on is in my humble opinion usualy a very client caring company.
Obviously if you never recieved their newsletter and was promised a free upgrade upon your v5 purchase e.on should honor that deal and im sure they will if that was the case but i can understand e.onīs pov aswell since they did state in several newsletters and such that it was for a limited period of time.
with that said, have you sent a copy of their original email to their support (where they promised you a free upgrade).
02 February 2007, 12:24 AM
I actually mailed a letter to e-on's customer service department soon after starting this thread. Sure enough, I heard back from e-on several days later and was extremely pleased with their response.
Lets just say I won't be switching over to Terragen anytime soon!
Thanks e-on for listening to your customers.
02 February 2007, 05:42 AM
great news :)
02 February 2007, 05:42 AM
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