View Full Version : Free Tech Support for LW
09 September 2002, 12:41 AM
This is just a quick reminder that NewTek gives free Tech support for their products.....so when you run into a problem with hardware issues or installation problems, etc. ....they should be the first place to go.....they have years of experience dealing with all sorts of issues....and remember....it's Free:buttrock:
09 September 2002, 01:33 AM
Yeah, plus they're just generally cool people. Easy to talk to and very helpful :)
09 September 2002, 07:33 AM
You know the funny thing is...
This (Lightwave) is about the only thing Ive bought that I havent one single thing go wrong(that wasnt my fault to begin with).
I called the first time when I got it just to get my serial number and since then I havent called them and they havent called me.
It never crashes.
It never causes windoz to crash.
Its one reliable software package.
09 September 2002, 04:12 PM
Wow, I didn't know it was free! So Proton, are you reminding us because not enough people are calling for help, kind of like that Maytag guy?
09 September 2002, 04:20 PM
We get alot of calls.....But I've been seeing some posts recently that could be easily answered by the Tech dept. , I also feel that if the end user doesn't call tech support maybe they aren't working with a registered copy of LW...
I think it's great that Tech is free and I think all companies should offer it....it's one of those things that NewTek has always done and it a great value to the end user.....so take advantage of it:buttrock:
09 September 2002, 11:43 PM
I also feel that if the end user doesn't call tech support maybe they aren't working with a registered copy of LW...
Just out of curiosity, how many "What's a dongle?" calls do you guys get? :)
09 September 2002, 01:26 AM
I'll have to ask the guys in Tech Support that one :)
09 September 2002, 01:29 AM
Just out of curiosity, how many "What's a dongle?" calls do you guys get?
I get about 5 every two weeks.
09 September 2002, 01:32 AM
OK!!! 5 every two weeks!!! so whats the standard responce? this one I gotta hear
09 September 2002, 02:04 AM
It really depends.
It depends on whether I had my cup of coffee yet.
It depends on whether I had a good nights sleep.
It depends on whether I have any work to do.
It depends on whether I had a computer crash that day.
It depends on whether I feel evil or not.
Usually, they just get a small non-judgemental, non-confrontational definition, then links to NewTek, links to the special offers (if any), and tell them about the Demo (Discovery Edition now) and educational pricing.
Unless I'm in a 'mood'.
09 September 2002, 07:29 AM
Well thats real civil of you Double D.. I was expecting something along the lines of a conversation on the phone going something like.... " YOU DUMB F*CKING A*8HOL% ......etc etc etc"
09 September 2002, 10:34 AM
09 September 2002, 12:16 PM
You know what kind of community the LightWaver's are.
Why spoil that? I have sold LightWave that way -- sometimes, it pays to be civil.
01 January 2006, 05:00 PM
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