View Full Version : reinstall problems

08 August 2002, 08:11 PM
I had xsi 2.0.2 installed and then i was hard up for disk space so i uninstalled but when i try to re install i get 3 errors 2 internal errors and 1 unknown error any idea how to fix this?

08 August 2002, 08:24 AM
are you sure that you removed all the old files?
what about installing it to a different directory or different hard disk.?

08 August 2002, 10:55 PM
i get 2 errors while setup trys to start

internal failure:
error number:0x80040707

then the same message again

I go through setup and desination folder is
no correct path just softimage
Ive tryed changing to c:\
but i still get the same error afterwards
componet transfer error
unknown error

08 August 2002, 01:57 PM
I think it's time to contact Softimage Support

08 August 2002, 03:54 AM
ive tryed they never respond its very anoying

08 August 2002, 04:04 AM
What OS are you using? Did you check to see if it was still in the add/remove programs section? Do you still have the SPM service turned on?

08 August 2002, 05:44 AM
not on unilstall list there are no softimage, xsi, and the only spm files are
those are in my system 32

in my drivers

im on xp pro

08 August 2002, 05:59 AM
Ok so your saying SPM service is not running on the system correct did you verify this from the services menu?

if you type regedit look at HKEY_LOCAL_MACHINE\SOFTWARE\Softimage

if softimage is there delete it.

08 August 2002, 11:59 AM
make sure u have deleted the old installation folder. like "c:\softimage"

08 August 2002, 07:03 PM
well the folder was there; I deleted it but still the same error messages

08 August 2002, 07:36 PM
Call 1-800-387-2559.. I don't know what else I can do on my end.
if you have a D: drive try installing it there.

08 August 2002, 07:39 PM
ok; thanks anyway
I do apreciate it

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