View Full Version : Have you purchased Foundation since April 1st ?

08 August 2004, 03:11 PM
... if so you may want to contact your reseller :)

Following AnotherHell's comments about being upgraded to Essentials and a brief conversation with him, I contacted my reseller to ask what the situation was. Approximately 1 minute 30 seconds later (the guy must have been waiting for my e-mail :) ) I got this reply :

Mark you are one of the lucky ones...
all customers who had purchased a new seat of XSI in Q2 and Q3 (April to
now) should be upgraded from Foundation Windows to Essentials Windows v4.0.

Attached was a shiny new licence key :love:
Does customer care get much better ? :D

Obviously this doesn't apply to purchases of Foundation after the new price drop was anounced.

08 August 2004, 03:12 PM
That is freaking sweet.

08 August 2004, 03:54 PM
I hadn't recieved foundation but rang my reseller on Tuesday. He's at Siggraph, but sent me a mail on Wednesday saying that as far as he knew I'd get Essentials. Lovely.
Another happy customer.

08 August 2004, 06:14 PM
I just bought XSI Foundation so the deal doesn't apply to me. However that is very impressive customer support. Don't know of many companies that would apply a retroactive upgrade going back that far.

I'm liking what I'm seeing.

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