maya5 help files not working???

[Ashtien]

give us some more info so we can know what you did or how you installed it.

[alexx]

depending on what version of maya you have and where you might have it from, there are no help files in the installer..

check on the alias homepage for the missing help files (at least 4.01 came in app and help files seperately..)

cheers

alexx

[bentllama]

we would like to help you, please let us know what version of Maya you are running

...and whether it is a legal version or not, since we do not tolerate warez discussions here on cgtalk.

[hogg]

hey all...its maya 5, ive got hold of the support in the US,..sorted my problem..it was something to do with a proxy server(i was behind or something) one checkbox sorted the problem!!, ..the files where there, just not linking!!!

thanx anyway!!

[bentllama]

good to hear you got it fixed.

:beer:

[tommygun67]

Help, I have the same the files are there but not linking, plus F1 tries to connect to the net instead. Can you go through the process of how you fixed this please? It's baffling.

[Cyborg Corp.]

I'd like to know too since i'm having trouble accessing my help files on maya 5. The computer with maya isn't connected to the internet so maybe that has something to do with it? :shrug:

[hogg]

Cyborg Corp.....the files r on your drive, u just need to enable the link

this is the email i got from Alias Wavefront Support!!!
hope it helps ya all!!:p



What if I can't start the help server service on Windows unless I'm an
Administrator?

This is a known issue with Windows. Refer to the following Microsoft
knowledge base articles for information on how to fix this.

support.microsoft.com/?kbid=256299
<http://support.microsoft.com/?kbid=256299>
support.microsoft.com/default.aspx?scid=kb;EN-US;256345
<http://support.microsoft.com/default.aspx?scid=kb;EN-US;256345>

-What if my browser complains that "localhost" is not found? What if the
server seems to be running but I can't load any pages from it?

This can happen if your computer is behind a proxy server.
Make sure the proxy configuration for your browser knows that you
shouldn't
be going through the proxy to access "localhost".

On Mac OS X, open the System Preferences and click Network, click the
Proxy
tab and enter localhost in the Bypass proxy settings box.
In Netscape, choose Edit > preferences and click Advanced and then
Proxies.
In Internet Explorer, choose Tools > Internet Options, click Connections
and
then LAN Settings.
You can also try using your computer's DNS name or IP address instead of
localhost. In Maya, choose Window > Settings/Preferences > Preferences
and
click Misc. Set Help Location to Remote and enter http://<your
computer's
name or IP address>:4444/Maya5.0/en_US/.

-What if I can't view help from the help server? What if the Web server
won't start?

There are a few conditions that may prevent the help server from
starting:

This may happen if another network service on your machine has already
claimed port 4444. You can make the Maya help server use a different
port
number by editing docs/port.txt under the main Maya folder.
This can also happen if another copy of the Maya help server is still
running on the port. Try opening a page from the server in a browser
(for
example http://localhost:4444/Maya5.0/en_US/) to see if this is the
case.
On Windows the Maya help server runs as a network service, and Maya uses
the
net start and net stop commands to control it. It is possible for
Windows to
be misconfigured to the point where these commands are not available on
the
command line. To test this, open a command window and type net start
AWHelpServer. If the computer responds that the net command is not a
command, you need to fix your system paths to include the directory with
the
net command.
On Mac, IRIX, or Linux, you may get a condition, especially after
uninstalling and reinstalling, where an old help server is still running
and
unable to serve content. Find the server process in the process list
(grep
for java and/or vertigo) and kill it, then restart Maya.

- Another thing to try:

Open Internet Explorer and click on TOOLS>INTERNET
OPTIONS>CONNECTIONS>LAN
SETTINGS

Under PROXY SERVER, check off "Use a proxy server for your lan......"
and
then check off "BYPASS proxy server for local addresses". With that
checked
off you can un-check "Use a proxy server for your lan......".

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