DaveA
01-18-2009, 12:17 AM
Vue 7 xStream running under Vista 64 crashes each time I try to open the program in stand alone mode - claiming some issue with OpenGL32.dll. It crashes whether it be the 32 or 64 bit version and regardless of whether or not I use software or hardware OpenGL mode. I also run Cinema 4D R11 and while C4D runs perfectly in OpenGL, as soon as I invoke some function of Vue that requires the graphics card,the program crashes. For example I can load atmospheres and have them render within C4D but should I use any of Vue's 3D interfaces that require some OpenGL function (such as the terrain editor), the program crashes.
I also have Vue 6 Infinite which does run perfectly fine on my machine (a new Core i7 Dell XPS Studio with a Radeon HD4850 graphics card).
I have opened a case with e-on and Tech support has forwarded this to the developers as I am using the latest build (Build 38524).
I have downloaded and reloaded the latest video drivers, but they are the same ones that came with the machine because the machine is so new. I have also re-installed Vue. Interestingly enough, after I re-installed Vue and again after I re-installed the drivers, Vue will open, but will crash the next time I open it and everytime thereafter....so Vue is corrupting something on exit.
Rather frustrating to shell out hundreds of dollars for a program and still not be able to get it to work after two weeks. Honestly, it is not enough to know that Tech support has forwarded this to development becaue it leaves me with no idea how close or how far I am away from a solution. As far I know, my issue could have fallen into a black hole and I am 10 months away from every getting this program to work! So much for customer care....I've been treated with more consideration in rejection letters. Working this whole issue via e-mail is just another level of misery to deal with....when you can't even get the program to open, you really want to talk to someone (if you want to actually talk to someone, that requires a maintenance package for another $600).
Relative to refunds, I have contacted Safe Harbor and they have contacted Vue and the outlook is not hopeful as they tell me that e-on is extremely difficult to deal with relative to getting refunds. When I heard that, I realized that if you look a the entire e-on web-site, there is nothing that even hints if they have a return policy....so the situation is rather pitiful, thus the desparate plea for any help.
In any case, if you can't help then let this post serve as a warning that Vue 7 xStream is catastrophically buggy on some machines, their tech support (via email) is weak, and you will most likely have to go the Better Business Bureau if you ever want your money back should you not be able to get their program to run.
I will be making this same post at multiple forums and web-sites as I am desparate for any help what-so-ever. The only comfort I can find is that there are other recent posts and trouble reports on Vue 7 xStream crashes on open...so it is good to know that I am not alone!
3D-Pangel
I also have Vue 6 Infinite which does run perfectly fine on my machine (a new Core i7 Dell XPS Studio with a Radeon HD4850 graphics card).
I have opened a case with e-on and Tech support has forwarded this to the developers as I am using the latest build (Build 38524).
I have downloaded and reloaded the latest video drivers, but they are the same ones that came with the machine because the machine is so new. I have also re-installed Vue. Interestingly enough, after I re-installed Vue and again after I re-installed the drivers, Vue will open, but will crash the next time I open it and everytime thereafter....so Vue is corrupting something on exit.
Rather frustrating to shell out hundreds of dollars for a program and still not be able to get it to work after two weeks. Honestly, it is not enough to know that Tech support has forwarded this to development becaue it leaves me with no idea how close or how far I am away from a solution. As far I know, my issue could have fallen into a black hole and I am 10 months away from every getting this program to work! So much for customer care....I've been treated with more consideration in rejection letters. Working this whole issue via e-mail is just another level of misery to deal with....when you can't even get the program to open, you really want to talk to someone (if you want to actually talk to someone, that requires a maintenance package for another $600).
Relative to refunds, I have contacted Safe Harbor and they have contacted Vue and the outlook is not hopeful as they tell me that e-on is extremely difficult to deal with relative to getting refunds. When I heard that, I realized that if you look a the entire e-on web-site, there is nothing that even hints if they have a return policy....so the situation is rather pitiful, thus the desparate plea for any help.
In any case, if you can't help then let this post serve as a warning that Vue 7 xStream is catastrophically buggy on some machines, their tech support (via email) is weak, and you will most likely have to go the Better Business Bureau if you ever want your money back should you not be able to get their program to run.
I will be making this same post at multiple forums and web-sites as I am desparate for any help what-so-ever. The only comfort I can find is that there are other recent posts and trouble reports on Vue 7 xStream crashes on open...so it is good to know that I am not alone!
3D-Pangel