I just got a call from Maxon.

[JIII]

sweet dude that is awesome support. now if they would only give me free dynamics.

[Per-Anders]

Yeah, Maxon customer support is great. I've recieved several calls from Rafi since i first bought cinema 4d asking me how it's going etc, letting me know what updates are available etc. Bless her.

Maxon really do have great customer service.

[davemcd]

not meaning to hijack the thread at all but i thought while you were on a good customer service topic.... i recently downloaded Mokey from www.mokey.com. Apart from it being a very cool program and the best demo i've ever downloaded...(it has a built in tutorial that takes over your mouse and does the steps for you one by one to show you how to use it)... the follow up service was excellent. I didnt get a phone call but i got personal follow up emails to see how my download went and how i was going with it. When i responded that i was just checking out the software for a possible project thats about a year away they responded with good wishes for the project to get off the ground and offers of taking a look at any problem footage that we might have to see if their experts can find good solutions to our problems in their package...

DaveMcD

PS... i am in no way connected to this company i just thought they desreved a good rap

[modestmouse]

Maxon Did the same for me and the I ended up getting al the info for my student discount right away!
I have to say that I love their support!!!

[Nonproductive]

I've gotten a couple follow up emails as well. The one thing I always appreciated was that although they are friendly and do reach out to folks - they have never been "pushy."

[JIII]

of course not they are not paid enough to be pushy.

no really they are good, most 3d companys are i bet. Simply because there product is so expensive. One copy of the XL bundle is like 30-40 copies of warcraft.

[geoffr]

I contacted them quite a while ago with a problem I was having and I didn't hear a dicky bird back from them.

It was the first time I'd gotten so stuck with something that I couldn't figure out myself so I thought they might be able to help (seeing as though everyone says how great their support is).
I know this isn't the norm though so I'm not too bothered by it.

[JIII]

did you call or email? You are more likely to get to a good response if you call.

[smoke]

What exactly is a "dicky bird"???

Rafi called me after I downloaded the demo, I was impressed already with the program but that level of customer service is what prompted me to buy the software much sooner then I had planned.
As far as technical support, I haven't had a need to contact them so I can't speak about how good or bad that is.

[Beechdbum]

i love maxon support they helped me get student edition last december and cant remeber what other major problem i was having with c4d but they fixed it and thats all that matters.

[WChestnutt]

it is the most excelent costomer support ever!! isn't it?!!!

one of the best i've seen!!

top stuff Maxon!!!:thumbsup:

Will

[anobrin]

Originally posted by JIII
sweet dude that is awesome support. now if they would only give me free dynamics.

Considering how poorly implemented C4D dyanmics is,
it should be free :rolleyes:

[geoffr]

Dicky bird:
Noun. Rhyming slang for word. Usually heard in a negative sense. E.g."We've not heard a dicky-bird from Andy since he moved."

The request was through the web site. I did get an automated email response saying that I was in a queue. They must be really busy. It was only a month ago I suppose.

[LucentDreams]

Originally posted by anobrin
Considering how poorly implemented C4D dyanmics is,
it should be free :rolleyes:

With all fairness, I"ve been quite hard on dynamics myself, but after a recent comment I and some others made regarding dynamics I was shown some soft body examples that got me to shut up fast. Still haven't seen a lot of rigid bodies examples, but thats because the artist who showed me the said examples (will have to see if we can get a site with the examples up, maybe maxon should hos them) were done for tests of things such as flags and such.

[Srek]

Originally posted by geoffr
Dicky bird:
Noun. Rhyming slang for word. Usually heard in a negative sense. E.g."We've not heard a dicky-bird from Andy since he moved."

The request was through the web site. I did get an automated email response saying that I was in a queue. They must be really busy. It was only a month ago I suppose.

Hi,
please try again, something seems to have gone wrong. Usualy support requests are handled within a few days.
Cheers
Srek

[geoffr]

Thanks very much Srek but it was just about CB. I've managed to muddle on through.
I'm totally sure it wasn't an intentional thing.

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