painter installation problem- Please help!

[joeparis]

I had the same problem and below is the response I received from Corel support (who were very helpful). To be absolutely sure, I would wait to hear from someone here who is more knowledgable than me but needless to say...it worked.
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STEP 1: Download and install the Microsoft Windows Clean Up utility. This will remove all registry keys associated with the Corel Painter X install process.
Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301 (http://javascript%3cb%3e%3c/b%3E:ol('http://support.microsoft.com/default.aspx?scid=kb;en-us;290301');)

STEP 2: Run the Windows Clean Up utility

Click Start | Programs | Windows Install Clean Up.
Highlight Corel Painter X from the list of products.
Click Remove.

STEP 3: Manually delete Corel Painter X program folders from the hard drive.

Click Start | Run | type Explorer and click OK.
Browse to X:\Program Files\Corel\Corel (X represents the drive where Corel Painter X had been installed).
Highlight and delete the Corel Painter X folder.

STEP 4: Manually delete the Corel User data directories.

Click Start | Run | type Explorer and click OK.
Browse to C:\Documents and Settings\<YOUR PROFILE NAME>\Application Data\Corel*.
Highlight and delete the Painter X folder.
* NOTE: The Application Data folder is a hidden folder and may not appear. To view hidden files and folders, do the following:

Open the Control Panel.
Double-click Folder Options.
On the View tab, under Hidden files and folders, click Show hidden files and folders.
STEP 5: Remove Corel Painter X registry keys from the Windows Registry.

WARNING: Editing the Windows Registry is NOT recommended for those unfamiliar with registry editing. Be sure to backup the registry prior to making any changes.

Click Start | Run | type Regedit.
Delete the following keys:


HKEY_LOCAL_MACHINE\SOFTWARE\COREL\Painter\10.0
HKEY_LOCAL_MACHINE\SOFTWARE\COREL\Setup\Painter 10

HKEY_CURRENT_USER\Software\Corel\Painter\10.0

HKEY_CURRENT_USER\Software\Corel\CorelReg\PF10



STEP 6: Please make sure you restart your System, so that the changes will take affect



NOTE: For Vista users, click on the windows logo. Select "all program" then look for accessories, then select run.



1. Go to Start | Run

2. Type msconfig and click on OK

3. Go to Services and click on "Hide all Microsoft Services" and then on "Disable all"

4. Go to Startup and click on "Disable all"

5. Click on OK and restart the computer

6. Install Painter X

7. Go to Start | Run

8. Type msconfig and click on OK

9. Choose "Normal Startup" and click on OK

[Terro]

Heres a thread that will help you.

http://www.paintermagazine.co.uk/forum/viewtopic.php?p=832&sid=b235ca4934bd527637538df440639e65

The second post on that thread is experiancing the same problem as you.

[antonymuse]

thankyou joeparis and terro for your help.

thanks joeparis, for your detailed explanation of nthe process. Gosh i never knew this would be such a hard process!!! 1 question: do i have to remove the painter IX version that i already have to install painter X?

thanks terro for the website. I am just about to read it after this reply :)

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