Grrrr.

[ThirdEye]

If you can use the telephone instead of an email i think it remains the best way to contact somebody. Contact your local reseller, I think you will have all your questions answered ;)

[AdamT]

Originally posted by ThirdEye_01
If you can use the telephone instead of an email i think it remains the best way to contact somebody. Contact your local reseller, I think you will have all your questions answered ;)
It blows me away that people will get so vexed trying to accomplish something by e-mail over a period of weeks or months when in most cases the problem could be solved with a 2-minute phone call.

[verti]

than maxon should not give contact email on their web site. why the hell they have an email like sales@blabla? they dont answer...

v.

[pinky]

Originally posted by AdamT
It blows me away that people will get so vexed trying to accomplish something by e-mail over a period of weeks or months when in most cases the problem could be solved with a 2-minute phone call.

Well, the problem is that i actually also try to phone the local dealer trying to get infos to know if i am or am not eligible for an education license and about competitive upgrade.
This is tricky since it changes from country to country from what i can tell and i wanted to be sure that i would end up with what i want (it also involves question about upgrading the program later). but his answer was like: well i can sell you the product then you will need to contact maxon and prove you can really use that education license... ok well but he didn't really had the answers i was looking for :/
That's why i ended up writing emails at maxon sales addresses since i guess they are THE one that should know these for sure... and i am still waiting for some answers bah :(

[ThirdEye]

I think Srek can give you a better answer than us, wait for him and don't desperate ;)

[AdamT]

Here's what I'd do: call the rep. back and confirm that you can buy the educational version. Ask him or her what you need to provide to Maxon in order to qualify for the license. Get his or her name. Assuming you qualify, buy the program and put all of the above information plus the requisite proof of educational status in a letter--a paper letter--and mail it to Maxon by certified post. That should cover your ass in case there's any dispute.

[RickBarrett]

Sorry you've been running into problems getting the answers you want. You're right to ask though, because our educational programs do differ by region. Unfortunately I can only comment on the US, Can and Latin America.

Here in the US, we make every effort to respond to inquiries within a day (though we were having mailserver issues yesterday). Also be aware that all of the maxon offices use the same email server, and info@maxon.net and info@maxon.de both go to our German headquarters. To mail the U.S., customers have to use info-usa@maxon.net.

What country are you from? Perhaps I can hustle up some answers for you. It may be another day or so though, as most of our friends in Europe are on their way home.

- Rick -

[pinky]

Thank you for your answers.

I am from Switzerland, and maybe you can at least reply to my question on competitive upgrade:
I wanted to know what is the policy on competitive soft versions here: do you need to own the last version, any version or does the version changes from soft to soft?
(i gave the example that i possess truespace 2 in a thread below, not much chance it would be ok for it, but you never know...)

[kraal]

my input first of all there is not just one person sending emails......emails probly have to be filtered read then responded to in the order recieved......i was using pixels 3d and CALLED maxons tech support and talked about what i liked about pixels and asked what would make me switch he told me a bunch of stuff on the phone and then when release 8 came out....(working at a different studio) I CALLED and mentioned i had the demo and need to know if the studio i was at should switch...actually not switch i am the 3d guy so just buy version 8......well the guy sent me to this website and here i am.......well honestly if not getting the answer to your question right away is your reason for not choosing a program package then you criteria is very low....

[pinky]

Originally posted by kraal
my input first of all there is not just one person sending emails......emails probly have to be filtered read then responded to in the order recieved......i was using pixels 3d and CALLED maxons tech support and talked about what i liked about pixels and asked what would make me switch he told me a bunch of stuff on the phone and then when release 8 came out....(working at a different studio) I CALLED and mentioned i had the demo and need to know if the studio i was at should switch...actually not switch i am the 3d guy so just buy version 8......well the guy sent me to this website and here i am.......well honestly if not getting the answer to your question right away is your reason for not choosing a program package then you criteria is very low....
Well, i didn't want to sound like i would buy another package just because i didn't get some answers "right away"!
To quote myself: "great cummunity for a great product..."
I even excused myself for the rant :P

Anyway, i now received a reply for my last email! (so the previous ones are still unanswered but well i am informed and happy now :) )

[sebek27]

last week i emailed maxon and they emailed me back in 4 days, but gave me the wrong answer saying that C4D 8 cannot be upgraded to commercial version... so I called and a lady there told me sure you can! it's $498 to upgrade from XL 8 educational version.. they can't get their facts straight..

[flingster]

i sorry this is in defensible......not replying to emails....HOWEVER in this case it seems maxons email server was down/having probs....so i think you really need to give them the benefit of the doubt.......i do however believe if youre planning on buying any software in a commercial marketplace part of that decision should be made on product support....ask any IT manager how he/she feels about having good support or poor support and whether it affects his purchasing decision.:surprised

[neilyb]

So is the v8 educational license now available?

[pinky]

Originally posted by neilyb
So is the v8 educational license now available?

It has been already for some time from what i saw, i needed precisions on my case to be sure i am eligible for it :)
But the education v7 is still around as well...

[ThirdEye]

Why it's impossible to find anything about Student version on the Maxon website? I'm waiting for this version since R8 release date! :rolleyes:

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