gra4mac
01-24-2003, 07:19 PM
I severed my last connection with Hash and the list this morning and I hope I made an impression. I wasn't as detailed and eloquent as Giles , but I think I got the point across. Not that I expect any change in Hash, since Martin seems to only like customers who agree with him, buy I feel better for saying it. Unfortunatly, I don't get to see the fall out, since I was banned again. I seem to be making a habbit of that. Bellow is a copy of the e-mail I sent this mornig:
> From: Steve Sappington <steve@hash.com>
> Reply-To: steve@hash.com
> Date: Thu, 23 Jan 2003 11:44:43 -0800
> To: animaster@animationmaster.com
> Subject: A Note From Martin Hash
>
>
> Dear Customers;
>
> Concerning the recent events on the mailing list. I want to personally
> thank those of you who publicly and privately contacted us with hundreds of
> calls and emails affirming your support. It is gratifying to know just how
> many A:M users really appreciate the commitment we‚ve made to you. I
> especially want to thank those brave souls who risk their own reputations
> arguing for us in the hate forums ˆ I owe you all a beer or a feature,
> whichever you want.
What about all the pissed off paying customers who feel they have
beenignored forthe past year. How much faith can I have in a company that
sells software that does not work as claimed, and doesn't put time into
fixing the one feature that is most important STABILITY! Before I bougth
A:M, I was using Poser and Strata, and I was able to run both of them and
PhotoShop at thesame time. With A:M, I'm told to not run anything else and
reboot with a minimum system. For beta testing I could see this, but I
expect a full version to be stable.
>
> As for our detractors, they fall into three categories:
> Religious zealots for other software ˆ I have no argument with their
> choice or stance.
> Truly evil mofos ˆ hell awaits them.
> Former A:M users ˆ I hope their outbursts are cathartic. A:M
> generates loyalty and commitment in its adherents. Sometimes, when life and
> career goals force changes in allegiance, the artist backlashes. I don‚t
> hold it against them. Eventually, I want them to think of A:M like they do
> their first bicycle: with fondness and respect, and then pass it on to
> someone who needs it.
I guess I fall into the truly evil mofos catagory, but I'm aready in hell
because I paid for a software I can't use, and am promised that the next
version will be better, and I happen to really like A:M. I don't want to
dump it and move on. I love modeling with splines, and I like the animation
fetaures. I want to do character animation and A:M is good at that, but it
drivesme crazy with constant crashing and file corruption.
>
> For now, our primary focus will remain on stability, as it has been for over
> a year, and any true errors in the renderer are always immediately
> addressed. As a quick explanation, when we „release‰ a version number, we
> try not to work on that code base again, even to fix bugs, because any
> changes always cause changes, and users would rather „release‰ software
> remain consistent, even with known errors. All of our major changes go into
> the next version, so if you lobby to have something changed, look for it in
> the current Alpha/Beta.
Martin, are you saying that we the users would rather keep the bugs so that
the stuff that works will keep working and not change? I've got news for
you. My biggest concern, and that of the detractors, for A:M is stability.
It seems that we have beenin a bad cycle of one thing getting fixed at the
expense of another. I don't understand why you guys don't slow development
of new features and get the software and current features working rock
solid. I know for marketing it's great to have an expanding feature list,
but this is all generating a huge amount of frustration for a large part of
your user base. Don't you care?
I'd like to see all these hundreds of supportive e-mails you got. Why
weren't they posted on the list. Were people affraid of being banned for
showing support. If you feel stronly about how things are going, one way or
the other, I invite you to the CGtalk A:M forum to express yourself openly.
I need convincing that Hash is behind me 100%. Now is your chance, lets hear
it.
http://www.cgtalk.com/forumdisplay.php?s=&forumid=82
Ok Steve, you can pull my plug now. I'm going over where I don't have to
look over my shoulder every time I want to say something.
Cheers, Graham
>
> So, if your goals continue to be making your own art and telling your own
> story, we are there for you.
>
> Thanks again for being there for us.
>
> Sincerely,
>
> Martin Hash
>
> p.s. Ken promises not to make any more provocative statements on the
> mailing list.
>
> *** Animaster Mailing list *** For List Information (How to unsubscribe,
> DIGEST mode & other options) visit http://www.hash.com/support/maillist.asp
> ***
>
*** Animaster Mailing list *** For List Information (How to unsubscribe, DIGEST mode & other options) visit http://www.hash.com/support/maillist.asp ***
> From: Steve Sappington <steve@hash.com>
> Reply-To: steve@hash.com
> Date: Thu, 23 Jan 2003 11:44:43 -0800
> To: animaster@animationmaster.com
> Subject: A Note From Martin Hash
>
>
> Dear Customers;
>
> Concerning the recent events on the mailing list. I want to personally
> thank those of you who publicly and privately contacted us with hundreds of
> calls and emails affirming your support. It is gratifying to know just how
> many A:M users really appreciate the commitment we‚ve made to you. I
> especially want to thank those brave souls who risk their own reputations
> arguing for us in the hate forums ˆ I owe you all a beer or a feature,
> whichever you want.
What about all the pissed off paying customers who feel they have
beenignored forthe past year. How much faith can I have in a company that
sells software that does not work as claimed, and doesn't put time into
fixing the one feature that is most important STABILITY! Before I bougth
A:M, I was using Poser and Strata, and I was able to run both of them and
PhotoShop at thesame time. With A:M, I'm told to not run anything else and
reboot with a minimum system. For beta testing I could see this, but I
expect a full version to be stable.
>
> As for our detractors, they fall into three categories:
> Religious zealots for other software ˆ I have no argument with their
> choice or stance.
> Truly evil mofos ˆ hell awaits them.
> Former A:M users ˆ I hope their outbursts are cathartic. A:M
> generates loyalty and commitment in its adherents. Sometimes, when life and
> career goals force changes in allegiance, the artist backlashes. I don‚t
> hold it against them. Eventually, I want them to think of A:M like they do
> their first bicycle: with fondness and respect, and then pass it on to
> someone who needs it.
I guess I fall into the truly evil mofos catagory, but I'm aready in hell
because I paid for a software I can't use, and am promised that the next
version will be better, and I happen to really like A:M. I don't want to
dump it and move on. I love modeling with splines, and I like the animation
fetaures. I want to do character animation and A:M is good at that, but it
drivesme crazy with constant crashing and file corruption.
>
> For now, our primary focus will remain on stability, as it has been for over
> a year, and any true errors in the renderer are always immediately
> addressed. As a quick explanation, when we „release‰ a version number, we
> try not to work on that code base again, even to fix bugs, because any
> changes always cause changes, and users would rather „release‰ software
> remain consistent, even with known errors. All of our major changes go into
> the next version, so if you lobby to have something changed, look for it in
> the current Alpha/Beta.
Martin, are you saying that we the users would rather keep the bugs so that
the stuff that works will keep working and not change? I've got news for
you. My biggest concern, and that of the detractors, for A:M is stability.
It seems that we have beenin a bad cycle of one thing getting fixed at the
expense of another. I don't understand why you guys don't slow development
of new features and get the software and current features working rock
solid. I know for marketing it's great to have an expanding feature list,
but this is all generating a huge amount of frustration for a large part of
your user base. Don't you care?
I'd like to see all these hundreds of supportive e-mails you got. Why
weren't they posted on the list. Were people affraid of being banned for
showing support. If you feel stronly about how things are going, one way or
the other, I invite you to the CGtalk A:M forum to express yourself openly.
I need convincing that Hash is behind me 100%. Now is your chance, lets hear
it.
http://www.cgtalk.com/forumdisplay.php?s=&forumid=82
Ok Steve, you can pull my plug now. I'm going over where I don't have to
look over my shoulder every time I want to say something.
Cheers, Graham
>
> So, if your goals continue to be making your own art and telling your own
> story, we are there for you.
>
> Thanks again for being there for us.
>
> Sincerely,
>
> Martin Hash
>
> p.s. Ken promises not to make any more provocative statements on the
> mailing list.
>
> *** Animaster Mailing list *** For List Information (How to unsubscribe,
> DIGEST mode & other options) visit http://www.hash.com/support/maillist.asp
> ***
>
*** Animaster Mailing list *** For List Information (How to unsubscribe, DIGEST mode & other options) visit http://www.hash.com/support/maillist.asp ***
