My Cintiq has a dead pixel

[Shogmaster]

DO NOT UNDER ANY CIRCUMSTANCE RETURN THE 21UX FOR A SINGLE DEAD PIXEL! My friend did something similar and got a whole bunch of crap and dirt under the screen for the troble (just about 3 weeks ago). Wacom's service center really must have fallen under the pressure of increased sales, because when I had my 15X's LCD replaced (blooming on the edges), the returned it with not a spec of dust under the screen.

Anyways, a single pixel is not worth the hassel and the potential of getting crap under the glass that could be a whole lot more distracting than a dead/stuck pixel (unless it's really distracting like being stuck in magenta or something).

[KreatorOvWorldz]

I considered that as a possibility if the unit would go through a repair. I used to work in computer repair so Ive seen everything from lint to eyelashes get trapped under an LCD.

Mostly Im just wondering if i should push the retailer for an even exchange of a new unit, but the hassle is something im wary of, especially since the 21UX is such a constrained product. B&H may not even have another one in their inventory.

aside from the speck, its a brilliant toy.... i want to comit lewd and unspeakable acts with it.

[Shogmaster]

I bought my 18SX from B and H because the salesman convinced me that they would exchange the unit for even a single dead pixel back in 2004. Fortunately for me (and unfortunately for this situation), there was no dead pixel in sight, so I never had to test his claim.

Now with the 21UX, the situation is quite different since no retailer can keep the damn thing in stock! I somehow doubt even B and H would be accomodating...

[TerianSilva]

If you bought it two days ago as a private person, you may have the right to send it back. I I don't know how they handle it in foreign countries, but if you buy stuff here in germany as a private person (not a company) you can send it back and cancel the purchase without a reason. So if that is the case, send it back and buy a new one.

[KreatorOvWorldz]

well, it may not be the only problem, sucks that I used to test LCDs all the time..

If i arrange it so the cintiq has a solid black background from edge to edge, you can see ripples and haloing in the edge of the LCD, a fairly common problem in LCD manufacture where its being pressed very tightly. You can really only notice it if the display if filled with black or a near black color. easy enough to fix by reseating the LCD and adjusting the pressure of the casing around it... but since you mentioned the risk of debris being caught under the LCD, having it serviced seems risky now. The problem, as it were, is compounded by the fact b&h is going on a week vaccation the 12th and has none in stock right now. It seems my options are, return the unit out right as defective, and get credit for a new one after they reopen the 21st.... or live with the issues for now until a month or two from now when the product isnt constrained anymore and Wacom's repair center isnt rushing repairs.

[Slurry]

A really radical idea might be to call the company and ask them about their return and exchange policy.
They'd probably be able to give you a good idea of how the situation can be handled. Better than anybody here, anyway.

That sucks about the pixel though, it looks like a sweet piece of hardware. Good luck, I hope they exchange it.

Art :)

[KreatorOvWorldz]

well the situation is nicely resolved, b&h was very cool, gave me an RMA, and theyre basically allowing me to keep it until they have new stock after they reopen. gives me time to work with it and get some feedback from Wacom.

[bale]

I also had a dead pixel but it's near the clock so i don't really notice. but did you get any grey spots? i can even see it when the monitr is not on, do you have this problem too?

[SheepFactory]

yea i have grey spots , little dots that dont come off no matter what you do. but they are pretty small so i dont mind.

[bale]

ok, glad(or not?) to hear that I'm not the only one with this problem.

[RockinAkin]

Dont forget... the new Cintiq you get could have two or more dead pixels. :hmm:

[KreatorOvWorldz]

that why its nice to have the time to meditate on returning it

[SheepFactory]

one dead pixel is not a big deal really , is it really worth going through the hassle of returning it and waiting possibly a month or more for a new one?

[bleumoon]

well the situation is nicely resolved, b&h was very cool, gave me an RMA, and theyre basically allowing me to keep it until they have new stock after they reopen. gives me time to work with it and get some feedback from Wacom.

I think the only logical course of action is to call this a lost cause. You can kindly send it to my offices so I can dispose it properly.

Heh, just kidding . . . I only wish :blush:

That's really nice to hear that b&h was so accommodating. Concidering the type of products b&h sells, and the shear volume that they must be dealing with I'm sure they have a lot of claims similar to yours. It's good to know that they weren't stand-offish. I really hope everything works out for the best.

[Shogmaster]

well the situation is nicely resolved, b&h was very cool, gave me an RMA, and theyre basically allowing me to keep it until they have new stock after they reopen. gives me time to work with it and get some feedback from Wacom.

Very nice indeed! B and H rocks. I know I'm definitely gonna use them when I get my 21UX.

[bale]

is there a certain time frame where dead pixels will appear on a lcd monitor in general? I have one and some grey spots and I'm hoping there won't be anymore.

[KreatorOvWorldz]

the dead pixel is really a nuisance, if it were just that, i likely wouldnt return it. Im more concerned about the build quality at the bottom and top edges of the LCD, where under very dark conditions, you can see warping from where the LCDS is sealed into the bezel of the display. Im wondering if this is a common anomaly on these unit, since they are being built very rapidly to meet demand for them. Easiest way to check is in a dark room (darker the better, the cintiq should be the main light source), havee the cintiq at low incline, and have the display filled wit black or a color that 90-95% black. Its important for display to be filled from edge to edge (blank black screen saver will do it).

In my unit, you can see exactly where the LCD isnt uniform because the backlight will shine through the area differently. Almost all LCDS have a very subtle variation spread though the suface of the display, but sometimes the distortion can be very localized to the edges causing a more pronounced rippling, which can be distracting if you work in low ambient light conditions. Its not a functional problem, its structural anomaly, which may or may not be within factory specifications depending on the manufacturer, much like dead pixels are dealt with on per case basis. It can usually be corrected by loosening the display bezel by a very small amount, sufficent to let the LCD relax. It's also unlikely to cause LCD damage if simply left alone. When i used to repair systems for Apple, I would run into a panel with this problem every so often and it would be a quick fix, usually for people who did detailed color work or high end photography and found the distortion to be too distracting or unacceptible for presentations to big clients.

If your unit has this sort of anomaly, its really only an issue if it gets in the way of working, but i'm going to call Wacom to see what their policies are on these more subtle issues.

[ralphmanning]

Although one dead pixels isn't a big deal. I know it would really annoy me if I had to live with it. So, I'd do everything and anything to get it sorted. If it were me, I'd be thinking; I paid all that money, and I wouldn't stand for it.

Well anyway, it's good news they are cooperating. :)

[SwarM22]

My first experience with dead pixles was with my PSP. I contacted sony about it and all they said was that its normal with any LCD product and doesnt mean there is anything wrong with it and they wouldnt replace it unless there was an astonishing amount on screen. Best bet though if you need to is to talk to support, I ended up exchanging for a new one and ended up getting more dead pixles.

I also have about 3 on my monitor right now. Gotta love technology.

[ralphmanning]

:eek: I had no idea it was such a common occurrence.

/me pets his CRTs ;)

[MJV]

Same here there is no way I could tolerate a dead pixel. I have three Samsung 21" LCD's (which are great btw) and not a dead pixel between them. When one of them died recently Samsung sent me a free replacement and promised me that if it had any dead pixels that I could return it and they'd send another. It didn't.

[madmanmagic]

B&H have such horrible attitudeswhen you call them, I'm shocked theywould return - cool for you, youn lucked out!
So when is Apple jumping on this market? Everyone that see my tablet PC wants one.
Dan

[ralphmanning]

Same here there is no way I could tolerate a dead pixel. I have three Samsung 21" LCD's (which are great btw) and not a dead pixel between them. When one of them died recently Samsung sent me a free replacement and promised me that if it had any dead pixels that I could return it and they'd send another. It didn't.Good for Samsung. Service like that means a lot to me.

THREE 21"!... nice. :D

[umjetnik]

since you guys are talking about the 21 UX can I ask if any of you have the slight oil slick ( for the lack of a better term) thing happening under the glass ? Mine has/had it,...but it seems to come and go depending if there is any heat or sunlight hitting it . When I spoke to the wacom rep he said it was a normal occurance, something to do with the filter ..? anyway they sent out a replacement and it was the same so I just accepted their explanation, though I paid for the 2 year extended warranty just in case. HAs anyone else had anything like that on their screen..

[yolao]

can someone tell me what is a dead pixel?.....i`m thinking of buying a cintiq in the future and i want to know...

thanks

[ralphmanning]

"A dead pixel is a defective pixel that remains unlit on an LCD screen, monitor, Camera Charge-coupled device or CMOS sensor."

http://en.wikipedia.org/wiki/Dead_pixel

[newman]

My first experience with dead pixles was with my PSP. I contacted sony about it and all they said was that its normal with any LCD product and doesnt mean there is anything wrong with it and they wouldnt replace it unless there was an astonishing amount on screen. Best bet though if you need to is to talk to support, I ended up exchanging for a new one and ended up getting more dead pixles.

I also have about 3 on my monitor right now. Gotta love technology.

Sony is full of crap. Ask them, if dead pixels are normal and having them doesnt mean that the product is defective, how come that manufacturers like Samsung or Philips give a 3-year warranty on dead pixels alone? And how come that their screens rarely have dead pixels (if they get one within 3 years of purchase they replace it, no questions asked) and I haven't to this day seen a Sony LCD without at least one? The one I use at work has an annoying one right in the middle of the screen.

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