Autodesk
08-09-2005, 09:20 PM
<img src="http://www.autodesk.com/images/logo.gif" />
Autodesk, Inc. (NASDAQ: ADSK) is wholly focused on ensuring that great ideas are turned into reality. With six million users, Autodesk is the world's leading software and services company for the building, manufacturing, infrastructure, digital media, and wireless data services fields. Autodesk’s solutions help customers create, manage, and share their digital assets more effectively. As a result, customers turn ideas into competitive advantage by becoming more productive, streamlining project efficiency, and maximizing profits.
Founded in 1982, Autodesk is headquartered in San Rafael, California. For additional information about Autodesk, please visit http://www.autodesk.com (http://www.autodesk.com/).
Title: Technical Support Specialist #56325
Location: Venice, CA
<b>Role/Purpose: </b>
The Customer Support Engineer is responsible for finding ways to resolve customer technical support issues for Autodesk Media and Entertainment (M&E; formerly, Discreet) Systems products. He/she will be responsible for delivering first line support and problem resolution to customers via email, telephone or on-site as needed, until full resolution. He/she will have the ability to specialize in a particular Media and Entertainment (discreet) product and will also provide an advanced level of support for at least two other Autodesk M&E Systems products such as Flame, Smoke, Toxik or Lustre.
This position requires working closely with other support engineers as an experienced member of his/her group. He/she will use and update the knowledge pool available to the department and publish technical documents on a regular basis.
The Customer Support Engineer contribute to the creation of technical information bulletins destined for product technicians worldwide as well as contribute information for product news groups and discussion forums.
The candidate will contribute to testing and reproducing issues which occur in a production environment and therefore must be comfortable with broadcast, film and post production issues with regards to professional applications.
The Customer Support Engineer must be proactive and be a lead in escalating technical issues to R&D and Q.E. as well as contribute his/her on-site findings, research, and technical issues in regular liaison meetings and projects.
The candidate must be capable of independent verification of customer problems, beta issues, software and hardware bugs and feedback. He/she must be able to present and conduct him/herself in a professional manner as a direct discreet representative in all communications and during an on-site situation.
This position may also require participation in assisting trade show with technical integration activities; this will involve travel and a very high level of technical expertise, responsibility, maturity and pro-activity.
<b>Requirements: </b>
<li>The minimum level of education is a college degree or equivalent work experience. Also, the following items are considered essential:
<li>Advanced knowledge of at least two professional, high end editing/compositing post production applications.
<li>Advanced knowledge of one of the following; Toxic, Lustre, Smoke or Flame.
<li>Demonstrable competency with Microsoft Windows, SGI IRIX or Linux.
<li>Knowledge of Python an advantage.
<li>Good knowledge of network administration.
<li>Very good knowledge and experience with workstation configurations and hardware - all technical aspects.
<li>Knowledge of extra-peripheral software/hardware components (video and data tape devices, storage etc).
<li>Understand workflow and signal flow within a post-production environment.
<li>2 to 3 years professional technical support or post-production experience and good knowledge of technical issues within such an environment. If have excellent product knowledge without formal tech support experience, this could also be acceptable.
<li>Very good English communication skills, both written and verbal.
<li>Be comfortable with regularly utilizing database systems.
<li>Good overall knowledge of the production, post-production and/or television industry.
<li>Must have a proactive attitude and have the ability to interact in a professional environment in a mature, diplomatic manner with clients as an Autodesk M&E products representative.
<li>Must be able to work under pressure and have a high level of responsibility and self-determination.
Autodesk provides one of the most exceptional compensation and benefit packages, including stock options for all employees, 401k matching, six week sabbatical after four years of employment, domestic partner policy, on going employee training and development, flexible work hours and more!
If you are an extraordinary person who strives for excellence, <b><i>please apply </i>at http://www.autodesk.com/careers (http://www.autodesk.com/careers) - Job 56325</b>. Autodesk is proud to be an equal opportunity employer that is committed to a diverse workforce.
Autodesk, Inc. (NASDAQ: ADSK) is wholly focused on ensuring that great ideas are turned into reality. With six million users, Autodesk is the world's leading software and services company for the building, manufacturing, infrastructure, digital media, and wireless data services fields. Autodesk’s solutions help customers create, manage, and share their digital assets more effectively. As a result, customers turn ideas into competitive advantage by becoming more productive, streamlining project efficiency, and maximizing profits.
Founded in 1982, Autodesk is headquartered in San Rafael, California. For additional information about Autodesk, please visit http://www.autodesk.com (http://www.autodesk.com/).
Title: Technical Support Specialist #56325
Location: Venice, CA
<b>Role/Purpose: </b>
The Customer Support Engineer is responsible for finding ways to resolve customer technical support issues for Autodesk Media and Entertainment (M&E; formerly, Discreet) Systems products. He/she will be responsible for delivering first line support and problem resolution to customers via email, telephone or on-site as needed, until full resolution. He/she will have the ability to specialize in a particular Media and Entertainment (discreet) product and will also provide an advanced level of support for at least two other Autodesk M&E Systems products such as Flame, Smoke, Toxik or Lustre.
This position requires working closely with other support engineers as an experienced member of his/her group. He/she will use and update the knowledge pool available to the department and publish technical documents on a regular basis.
The Customer Support Engineer contribute to the creation of technical information bulletins destined for product technicians worldwide as well as contribute information for product news groups and discussion forums.
The candidate will contribute to testing and reproducing issues which occur in a production environment and therefore must be comfortable with broadcast, film and post production issues with regards to professional applications.
The Customer Support Engineer must be proactive and be a lead in escalating technical issues to R&D and Q.E. as well as contribute his/her on-site findings, research, and technical issues in regular liaison meetings and projects.
The candidate must be capable of independent verification of customer problems, beta issues, software and hardware bugs and feedback. He/she must be able to present and conduct him/herself in a professional manner as a direct discreet representative in all communications and during an on-site situation.
This position may also require participation in assisting trade show with technical integration activities; this will involve travel and a very high level of technical expertise, responsibility, maturity and pro-activity.
<b>Requirements: </b>
<li>The minimum level of education is a college degree or equivalent work experience. Also, the following items are considered essential:
<li>Advanced knowledge of at least two professional, high end editing/compositing post production applications.
<li>Advanced knowledge of one of the following; Toxic, Lustre, Smoke or Flame.
<li>Demonstrable competency with Microsoft Windows, SGI IRIX or Linux.
<li>Knowledge of Python an advantage.
<li>Good knowledge of network administration.
<li>Very good knowledge and experience with workstation configurations and hardware - all technical aspects.
<li>Knowledge of extra-peripheral software/hardware components (video and data tape devices, storage etc).
<li>Understand workflow and signal flow within a post-production environment.
<li>2 to 3 years professional technical support or post-production experience and good knowledge of technical issues within such an environment. If have excellent product knowledge without formal tech support experience, this could also be acceptable.
<li>Very good English communication skills, both written and verbal.
<li>Be comfortable with regularly utilizing database systems.
<li>Good overall knowledge of the production, post-production and/or television industry.
<li>Must have a proactive attitude and have the ability to interact in a professional environment in a mature, diplomatic manner with clients as an Autodesk M&E products representative.
<li>Must be able to work under pressure and have a high level of responsibility and self-determination.
Autodesk provides one of the most exceptional compensation and benefit packages, including stock options for all employees, 401k matching, six week sabbatical after four years of employment, domestic partner policy, on going employee training and development, flexible work hours and more!
If you are an extraordinary person who strives for excellence, <b><i>please apply </i>at http://www.autodesk.com/careers (http://www.autodesk.com/careers) - Job 56325</b>. Autodesk is proud to be an equal opportunity employer that is committed to a diverse workforce.