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View Full Version : Problem installing Wacom Tablet

Tor Potter
12-27-2004, 04:17 AM
I got a Wacom Tablet for christmas, and I plugged it in via USB port.

A "found new Hardware" popup opened saying it recognized it, :"This window helps you install software for: CTE-340-UV3.1-4" And a boop sound occured when I plugged it in and out.

I closed this and inserted the Drivers CD that came with the Tablet saying on it "Graphire3 Pen Tablet Driver, works with OS 9 OS X WIN & WIN XP."
(I have WIN XP)

It said: "Save & close all appplications before installing tablet. Plug the Tablet into any active USB port, the status LED wil llight. Select continue to install the tablet software."

I click Continue, and Yes/Next to license agreements etc.
It then says "Setup has finished intalling pen tablet on your Computer"

I am then given the option to register. I have. So I press skip, and a tutorial for how to use the pen/tablet, ie: holding etc. opens.

The LED light on the tablet, since I plugged it in blinks yellow light.
The tablet does not respond to the use of the pen.

I have tried plugging it into multiple USB ports, which have worked for other things: ie MP3 player, printer.
I have aslo tried installing and unistalling it, and rebooting.
I have also gone to the wacom website, and downloaded the latest driver. There is no change.
I cant call tech support now because of the holiday weekand.
johnj_1978
12-27-2004, 10:15 PM
it could be that your tablet is conflicting with another device. Such as your mouse.
mdwsr
12-31-2004, 02:08 PM
Did you get this resolved?

If not, Wacom has a decent knowledge bas here:

Wacom (http://www.wacom.com/productsupport/select.cfm)

I did a quick search and this came up, not sure if it helps or not:

Q. Are there known issues resulting from the installation of Windows XP SP2?

A. Currently the installation of service pack 2 for XP disables the tablet when logging into a different user account via Fast User Switching. This is being researched and a solution will be incorporated into a driver release as soon as the problem is determined and resolved. Check the Wacom Support web page periodically for driver release information.
********
And another:
Q. Can I have both a mouse and the tablet connected to my machine at the same time?

A. Yes, If you have a PS/2 mouse or support for a PS/2 mouse on your motherboard, both the tablet and the PS/2 mouse can be connected at the same time. If you have a serial mouse, you may have to manage the devices on your machine so that all devices that require a COMM port can coexist. The serial tablet needs an available serial port with reserved resources. This means that it can not share a COMM port address or interrupt (IRQ) with any other devices on your machine.
NOTE: USB model tablets will not interfere with a serial, PS2 or USB mouse.

I am using the USB version pentablet, a USB mouse, and USB keyboard all at the same time with no conflicts.
capitanul
01-06-2005, 11:16 AM
man...no problem with the tablet....i give u the solution and u will email me at mastersoft_labs@yahoo.com to thanks me :)) ..the problem is from your monitor..the tablet must be away from the monitor...take a distance and u will see the diference...bye
nanogirl
08-19-2005, 11:48 PM
I don't use mine anymore, but when I first got it I wrote a walk through of my successful set up on amazon. Click here (http://www.amazon.com/gp/cdp/member-reviews/A1E9VOPPQ8XQWO/102-0161411-5652125?%5Fencoding=UTF8&display=public&page=3) - scroll down to the bottom.


Gina
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08-19-2005, 11:48 PM
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