normando
10-29-2004, 10:05 PM
I sent this problem to the Corel Support people but got an odd reply which I think only applies to Mac OS X. Here's what I sent:
Recently I tried to launch Painter 7. I have not used it for a while. When I launched it, it didn't show a startup screen, but only showed the "Help" title in the menu bar. The Painter icon showed in the upper right of the menu bar. I could not access the Finder and all windows were frozen.
I uninstalled it and installed Painter 8 which I had purchased a while ago but never used, rebooted and installed the 8.1 update and rebooted again. When I tried to launch the new application the same thing happened: "Help" showed in the menu bar and the application icon was in the upper right. The windows were frozen. All access to icons on the desktop was impossible. The pointer still moved but I was unable to click on anything on the desktop. I had to do a hard restart. I had allocated 70MB to Painter 8 before opening it. Any ideas?
System Details
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Mac OS 9.2.2, 1GB RAM, free disk space: 11GB, Macintosh PowerBook G4 Titanium.*
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This is the answer I got back from Corel support:
Response (Ema Ariga) - 10/29/2004 10:04 AM
Thank you for your inquiry on Corel Painter 8 on Macintosh.
Please uninstall Corel Painter 8 by trashing Corel Painter 8 folder from Application folder, or where you have installed it to. Also, please delete this following file.
Macintosh Harddrive:Users:__User Name__:Library:Preferences:com.Corel.Painter8.plist
Then re-install Corel Painter 8, but please do not launch the application until you successfully install 8.1 updater which you can download from http://www.corel.com/servlet/Satellite?pagename=Corel2/Products/Download&cid=1047022730309&pid=1047022702185.
Regards,
Ema
http://www.corel.com
* * * * * * *
I thought the answer was rather odd since I couldn't find (have never heard of) any .plist file. After some digging around I found that it is a preference file specific to Mac OS X! Hey! I TOLD them I was using OS 9.2.2!
Anyway, I searched around some more and found you guys, but I didn't find anything specific to this problem on your Painter forum. Does the .plist suggestion above mean anything to anyone here? I can't seem to find a Preferences file for Painter anywhere. Any other suggestions regarding this problem?
Thanks.
Recently I tried to launch Painter 7. I have not used it for a while. When I launched it, it didn't show a startup screen, but only showed the "Help" title in the menu bar. The Painter icon showed in the upper right of the menu bar. I could not access the Finder and all windows were frozen.
I uninstalled it and installed Painter 8 which I had purchased a while ago but never used, rebooted and installed the 8.1 update and rebooted again. When I tried to launch the new application the same thing happened: "Help" showed in the menu bar and the application icon was in the upper right. The windows were frozen. All access to icons on the desktop was impossible. The pointer still moved but I was unable to click on anything on the desktop. I had to do a hard restart. I had allocated 70MB to Painter 8 before opening it. Any ideas?
System Details
---------------------------------------------------------------
Mac OS 9.2.2, 1GB RAM, free disk space: 11GB, Macintosh PowerBook G4 Titanium.*
* * * * * *
This is the answer I got back from Corel support:
Response (Ema Ariga) - 10/29/2004 10:04 AM
Thank you for your inquiry on Corel Painter 8 on Macintosh.
Please uninstall Corel Painter 8 by trashing Corel Painter 8 folder from Application folder, or where you have installed it to. Also, please delete this following file.
Macintosh Harddrive:Users:__User Name__:Library:Preferences:com.Corel.Painter8.plist
Then re-install Corel Painter 8, but please do not launch the application until you successfully install 8.1 updater which you can download from http://www.corel.com/servlet/Satellite?pagename=Corel2/Products/Download&cid=1047022730309&pid=1047022702185.
Regards,
Ema
http://www.corel.com
* * * * * * *
I thought the answer was rather odd since I couldn't find (have never heard of) any .plist file. After some digging around I found that it is a preference file specific to Mac OS X! Hey! I TOLD them I was using OS 9.2.2!
Anyway, I searched around some more and found you guys, but I didn't find anything specific to this problem on your Painter forum. Does the .plist suggestion above mean anything to anyone here? I can't seem to find a Preferences file for Painter anywhere. Any other suggestions regarding this problem?
Thanks.