rbtwhiz
10-09-2004, 11:46 PM
Trying to identify where the issue is... and wondering if anyone else is experiencing the same.
I've tried 4 separate times, with 2 different credit cards... double, triple, even quadruple checking the entry fields, in the last few of hours, to give lux my money (in exchange for a copy of modo, of course ;) ). I am absolutely certain the cards are valid, and that they have plenty of room on them for purchases. Each attempt has resulted in a message, at the end of checkout, indicating that the order could not be processed by the online store and that I'd need to contact the sales department if I'd like to place an order. Having called the number provided, now 3 times (once for 'general information', once for 'Brad Peebler'... not that I make a habit of calling the president of a company... it was the only other option provided by the system, and another for 'general information' to leave a message), I'm assuming lux isn't staffed on the weekends... I must 'assume' because although I've looked at the site, I cannot find operating hours posted anywhere. Having noticed a couple lux employees monitoring the forums, one of which (Eric), posting as recently as earlier today, I'm hoping they notice this post and help rectify the situation.
-Rob
p.s. to any lux folks:
As PM for the company I am part of, I would sure like to be able to use this weekend to do some testing of modo, for fit into our production pipeline (no, not just this weekend, but I could make a rather large dent)... which could very well mean several more copies purchased. Workload and deadlines don't allow for it during the week. I understand (all too well) you've been busy, and the need for time off, especially after a long hard week, but please consider (not that you haven't already) that I may not be the only one experiencing this, and it may mean the difference of several sales.
I've tried 4 separate times, with 2 different credit cards... double, triple, even quadruple checking the entry fields, in the last few of hours, to give lux my money (in exchange for a copy of modo, of course ;) ). I am absolutely certain the cards are valid, and that they have plenty of room on them for purchases. Each attempt has resulted in a message, at the end of checkout, indicating that the order could not be processed by the online store and that I'd need to contact the sales department if I'd like to place an order. Having called the number provided, now 3 times (once for 'general information', once for 'Brad Peebler'... not that I make a habit of calling the president of a company... it was the only other option provided by the system, and another for 'general information' to leave a message), I'm assuming lux isn't staffed on the weekends... I must 'assume' because although I've looked at the site, I cannot find operating hours posted anywhere. Having noticed a couple lux employees monitoring the forums, one of which (Eric), posting as recently as earlier today, I'm hoping they notice this post and help rectify the situation.
-Rob
p.s. to any lux folks:
As PM for the company I am part of, I would sure like to be able to use this weekend to do some testing of modo, for fit into our production pipeline (no, not just this weekend, but I could make a rather large dent)... which could very well mean several more copies purchased. Workload and deadlines don't allow for it during the week. I understand (all too well) you've been busy, and the need for time off, especially after a long hard week, but please consider (not that you haven't already) that I may not be the only one experiencing this, and it may mean the difference of several sales.