modem trouble

[Valkyrien]

first, make sure your card is properly seated. i.e. take it out and put it back in. If that fails try different PCI slots, you may have a bad one. if all that doesn't work, somebody else'll have to try and figure it out, that's the best i can do;)

[MattClary]

I've seen these type of things happen when a modem died (via lightning). If you have another available, you might try swapping them.

[DuttyFoot]

thanks for the info fellas but because the dell pc is still under warranty i have benn hesitant about opening up the case, therefore think i would probably have to send it back to get the modem repaired.

[Tuqui-tuqui]

What type of modem is it?

Start>Settings>NetWork&DialUpConnections>Connection "Name">(Right-Click)Properties

Make sure your modem is selected and it is the first on the list. You might have, by accident, added 2 modems by installing 2 drivers and it is reading a non-existing one. Once you've selected the right one (try it first), delete the additional one.

You can also check this via

Start>Settings>ControlPanel>PhoneNetworkModems

Go to modems and see how many you have.

EDIT: Have you called Dell?

[Valkyrien]

Originally posted by DuttyFoot
thanks for the info fellas but because the dell pc is still under warranty i have benn hesitant about opening up the case, therefore think i would probably have to send it back to get the modem repaired.

the question you have to ask is, do you want to get online now? or in three to six weeks, during which time you'd be without a computer? i opened my old Dell's case and voided the warranty almost the second I got it;)

[DuttyFoot]

thanks for all the help, you know what Valk i couldnt help it so i opened the case took the modem out and reinserted it and it works, however i did geat 634 error , i think that was the error saying that it cant connect to the remote computer. but the modem now works.

thanks for all the helpful feedback

cheers

[CGTalk Moderation]

This thread has been automatically closed as it remained inactive for 12 months. If you wish to continue the discussion, please create a new thread in the appropriate forum.